I've had my Mavic2 Zoom for a couple of months. I lose my video on the smart controller when I fly. The controller screen jumps to the DJI Go startup screen, and I have to press "Go Fly" to get the video back.  This happens many times per flight. Video recording continues perfectly and flight controls continue to work. I just can't see what the camera sees.
The problem does not happen when I use the Mavic Zoom on the ground. It only happens when I fly.

Hi Sparky1951x, sorry for the late response. Just to verify, the image transmission issue only appears in the flight, not on the ground, right? If yes, please kindly offer a short operation video and screenshot of firmware version for better assistance, thanks in advance!

Hi, Susan. I think you have super powers.
I flew this morning. My Mavic updated itself and now it behaves very well. I used up four batteries with no problems.

Thank you!  

Sparky1951x Posted at 7-4 13:03
Hi, Susan. I think you have super powers.
I flew this morning. My Mavic updated itself and now it behaves very well. I used up four batteries with no problems.

Glad to hear it works now. If there is anything else we can help, feel free to contact us. Wish you have a good time!

[img]https://forum44.djicdn.com/data/attachment/forum//Users/johnblinke/Desktop/Mavic Trouble2 070719/Movies/Screen/0707-133006.mp4[/img]

Hello again  Susan.More trouble.  Same as before.

John Blinke

Sparky1951x Posted at 7-7 10:25
[view_image][/img]

Hello again  Susan.More trouble.  Same as before.

Hi John, it seems that the link is broken. Could you upload the video to Dropbox or Google Drive, then share us the link directly? I'd like to help.

I will have to find out how to do that. Are there other options?

OK.  Try this. Let me know if I got the screen shots you need.

https://drive.google.com/file/d/1M33lPcF-kG3Obo3MLBrpCJZp0SnvdXLl/view?usp=sharing
https://drive.google.com/file/d/1WDvIIBRr8sS54_eO0ActLEpCtMJoMSeB/view?usp=sharing
https://drive.google.com/file/d/1V2ekF_8SzrqUFDZrI6x6lft3pDj3PT-_/view?usp=sharing
https://drive.google.com/file/d/0B0WdzjD9fypbc3RhcnRlcl9maWxl/view?usp=sharing
https://drive.google.com/file/d/1-VkxlGbT0vjnSpxFzwe6tII0y4-iLaAN/view?usp=sharing
https://drive.google.com/file/d/1s1BN7EkRst6mvElHCk0oVZHIUI-sTtA0/view?usp=sharing   


John Blinke

Sparky1951x Posted at 7-8 11:01
OK.  Try this. Let me know if I got the screen shots you need.

https://drive.google.com/file/d/1M33lPcF-kG3Obo3MLBrpCJZp0SnvdXLl/view?usp=sharing

Received with thanks! I'll forward to our engineers to check and keep you updated on the latest progress.
BTW, please kindly click the reply button under my messages so that I can get the reminder and handle it timely, thanks!

DJI Susan Posted at 7-8 19:46
Received with thanks! I'll forward to our engineers to check and keep you updated on the latest progress.
BTW, please kindly click the reply button under my messages so that I can get the reminder and handle it timely, thanks!

Oops.   OK, here you are.
!   

DJI Susan Posted at 7-8 19:46
Received with thanks! I'll forward to our engineers to check and keep you updated on the latest progress.
BTW, please kindly click the reply button under my messages so that I can get the reminder and handle it timely, thanks!

By the way, I tried my DJI goggles out. They had perfect video even though the Smart Controller video continued to crash.

Sparky1951x Posted at 7-9 14:38
By the way, I tried my DJI goggles out. They had perfect video even though the Smart Controller video continued to crash.

I just got an update from our engineers that there is one point to be confirmed: Do you add any film on the screen? If not, I'm afraid that you may send it in for diagnosis: https://www.dji.com/support Sorry about that.

DJI Susan Posted at 2019-7-11 00:34
I just got an update from our engineers that there is one point to be confirmed: Do you add any film on the screen? If not, I'm afraid that you may send it in for diagnosis: https://www.dji.com/support Sorry about that.

Got it! I was touching the corner of the screen with my finger and that was shutting
DJI Go down. I finally moved the icons around on my home screen and that solved the problem.