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Requesting copy of ID.
1316 1 2019-7-7
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Sean severson
lvl.4
Flight distance : 27142 ft
United States
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I have not bought anything in years online. Is it normal for DJI to request a copy of your ID and address to ship a product despite already charging you for the product?
2019-7-7
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi Sean, upon checking our account, there is one order of Spark Alpine White (Refurbished Unit) and DJI Care Refresh wait to pick and ship, the order has been placed, where did the system request your ID and address? May we have a screenshot for further verification? Thank you.
2019-7-7
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