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Overheating message after 30min at 4k60fps
1051 15 2019-7-9
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SA77
lvl.1
Italy
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Hi, I done a test because my friend tell me that his Osmo Action shut down automatically afetr 20min recording in 4k60fps.
My osmo action doesn't shut down but at the end of video I read a message about ''Overheating. LCD turning off. ''
A normal heating is normal but the the message of warning about the ''overheating'' it worries me.
link to video: https://photos.app.goo.gl/PMkXmn5vqjPcBvji7

I'm waiting for your opinions.
Thank you   
2019-7-9
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SA77
lvl.1
Italy
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Retried test enbling RockSteady too and OsmoAction is shutting off after 24min of recording at 4k60fps. I don't think it's normal for a device paid €380 one week ago!

shutting off after 24min

shutting off after 24min
2019-7-9
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Wiz33
First Officer
United States
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What is the ambient temperature?
2019-7-9
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. The Osmo Action can shoot up to 4K, 60fps video at 100 Mbps. The amount of video file data generated in one minute can reach 700 MB. It is inevitable that the camera emits heat when dealing with such a large amount of data in a short time. So it is normal that the device emits heat. However, the Osmo Action pays special attention to this problem. The internal heat dissipation area, such as the heat sink and the lens cover removes heat from the device to ensure the normal operation of the camera, and it is repeatedly tested that the temperature is within a reasonable range. Thak you for your support.
2019-7-9
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SA77
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Italy
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Wiz33 Posted at 7-9 06:40
What is the ambient temperature?

Approximately 28-29° C.
2019-7-9
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SA77
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Italy
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DJI Tony Posted at 7-9 11:13
Hi, thanks for the inquiry. The Osmo Action can shoot up to 4K, 60fps video at 100 Mbps. The amount of video file data generated in one minute can reach 700 MB. It is inevitable that the camera emits heat when dealing with such a large amount of data in a short time. So it is normal that the device emits heat. However, the Osmo Action pays special attention to this problem. The internal heat dissipation area, such as the heat sink and the lens cover removes heat from the device to ensure the normal operation of the camera, and it is repeatedly tested that the temperature is within a reasonable range. Thak you for your support.

Ok, the heating is normal BUT I don't think about the shutting off. It mean the device doesn't resist to 4k60fps with RS active. It mean that I lose my video in recording if osmo action shut off automatically.
Osmo action isn't a cheap chinese cam paid €50 but a device paid €380 considered an hero7 competitor (???). Don't you agree?
It need a solution. Thanks
2019-7-9
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peiter
Second Officer
Denmark
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I have had mine shut down too after a while of 4K/60 shooting in a window sill, in moderate 20 deg C room temperatures and no direct sunlight on the unit that day due to clouds.
you could go with a gopro 7 but i bet it will do the same too, as far as i know from memory i have heard a lot of heating issues with past gopro cameras too.
Normally i don't have the issue as most of my recordings are 5 minutes or so tops.

I have not tried to let the camera record and put a 120 mm fan on it to simulate wind rushing over the camera as part of some form of action ( action camera )
Really wish i could afford a proper camcorder too, 4K/60 and optical zoom, i would probably use that a lot more than my OA camera.
2019-7-10
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DJI Tony
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SA77 Posted at 7-9 22:28
Ok, the heating is normal BUT I don't think about the shutting off. It mean the device doesn't resist to 4k60fps with RS active. It mean that I lose my video in recording if osmo action shut off automatically.
Osmo action isn't a cheap chinese cam paid €50 but a device paid €380 considered an hero7 competitor (???). Don't you agree?
It need a solution. Thanks

Hi, thanks for the prompt reply. I've received the feedback from our designated department, while processing a large amount of data, we cannot prevent from creating heat. The Osmo Action will turn off when the temperature reaches 70 ℃ to avoid scald. We recommend choosing a low resolution and low frame rate to record so that the unit would last.
2019-7-10
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MKosmo
Second Officer
United Kingdom
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Its not just the action, GoPro 7 suffers this plus the Sony Rx100 range.

Maybe a 3rd party will release an aluminium cage with heat dissipation fins on the front .   Or even a heatsink lens cap ......
2019-7-11
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Lonesome Crow
First Officer
Flight distance : 339646 ft
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United States
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I was out filming with mine over the weekend in 4k, and the outside temp was 96 deg F (35 deg C) and no problem.  It was mounted in my head strap harness, in the case provided with the camera, in the full sun, and did not shut down in any of the 1.5 hours worth of total video.  I was using my app to start and stop my filming and taking about 15 minutes videos at a time.  So, could something be wrong with his camera?
2019-7-11
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SA77
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Italy
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Lonesome Crow Posted at 7-11 15:40
I was out filming with mine over the weekend in 4k, and the outside temp was 96 deg F (35 deg C) and no problem.  It was mounted in my head strap harness, in the case provided with the camera, in the full sun, and did not shut down in any of the 1.5 hours worth of total video.  I was using my app to start and stop my filming and taking about 15 minutes videos at a time.  So, could something be wrong with his camera?

Hi, thank you for answer,
my camera doesn't shut off at 15min but at 24-25min of continuous recording at 4k/60fps WITH rocksteady active. Without rocksteady it doesn't shut off.
I don't think my camera is defective but that heat dissipation isn't perfetct.
It's my opinion
2019-7-11
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Charvel
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Poland
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MKosmo Posted at 7-11 07:47
Its not just the action, GoPro 7 suffers this plus the Sony Rx100 range.

Maybe a 3rd party will release an aluminium cage with heat dissipation fins on the front .   Or even a heatsink lens cap ......

Daily at least one new thread in this topic on the gopro hero community forum
By the way: osmo displays information about the shutdown of the lcd, while gopro is completely shut down or suspended.
2019-7-26
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Aardvark
Captain
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SA77 Posted at 7-9 05:56
Retried test enbling RockSteady too and OsmoAction is shutting off after 24min of recording at 4k60fps. I don't think it's normal for a device paid €380 one week ago!
[view_image]

Is the screen on all the time during your 24 minute recording session ?
I've not experienced this yet, but my screen normally runs at the default where it goes to sleep after one minute. When screen shuts down device continues to record.
I've certainly recorded sessions to the full duration of the battery (about 53 minutes if I remember) using 4k @ 60 fps with RS & Dewarp on, albeit with camera fitted to bike so screen will be mostly off, and a cooling breeze dependant on how fast the pedals are going :-)
I'll try it again tonight, ambient temperature here is about 26C at the moment.
2019-7-26
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Edson Chuck
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Brazil
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I have the same problem. I am trying to use my Osmo Action for continuous recording, as a remote camera, and it always stops recording around 40minutes...

Initially I though it was because some sd card problem, but after some tests I discovered it was because overheating.  

My environmental temperature here is around 28° Celsius, and the camera was always stoping record after around 40 minutes of recording 4k 50fps RockyStead On. So I tried to use the same parameters and put the camera in a room with conditioned air (22°C) and in the another test, inside my fridge. In both tests the câmera did not stops. It has recorded all my 128Gb sd card. In the other hand, all my field tests with local temperature, the camera stops 30 to 40 minutes of recording. So, the problem definitely is overheating.

Definitely one thing to DJI improve.
2-19 12:22
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peiter
Second Officer
Denmark
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That will be hard to improve on, and still maintain a action camera size, actually i have also heard of the same issued in much larger cameras, even nice expensive cameras from RED costing a lot more, well people get desperate.


But also more conventional cameras people would use to film stuff with.

As i recall the H2 SOC in the OA are made on 14 nm technology, so they could get something in 7 nm or 5nm soon.
BUT ! that's all fine and will probably be better if we stay with what the OA offer now, BUT !! if dji make the same camera 2 models in a row with just the SOC fab size being different, i an sure all hell break loose.

So for the next OA camera people will want more, a larger sensor ( also generate heat ) - they will probably want 4K/120 or maybe 8K/60 and other new stuff, which all generate more heat.
But why do you use the OA camera as a remote camera, wouldn't it make more sense to deploy a CCTV camera which seem to be better at handling heat.

I think most action cameras do fine with heat and prolonged recordings, if it is exposed to some action and so wind rushing over the case.
The very same issue also plague the first generations of 4K dash cameras though they only record in 4K/30 and / or 4K/30 + 1080p rear camera for dual channel systems, and at significant lower bitrates.
2-20 16:31
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Mizzu
Second Officer
Flight distance : 84813 ft
Germany
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Don't get me wrong, but this is an Action Camera and I'm afraid it's normal that it eventually overheats when it's just kept in place. That's why the passive cooler is in front of the cam. It need's to be "in movement" so that the air can circulate and the case, the lens cap and the passive cooler can cool down all the electronics inside it.
2-27 08:36
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