CLugo
lvl.2
Flight distance : 372759 ft
Puerto Rico
Offline
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Thank you all for your responses... I started the repair request process. Yet, searching for advice and notion for the upcoming communication and instructions from DJI, I must share my experience to this point... I"m located at Puerto Rico, we are part of the United States, more likely known as a Commonwealth state. DJI system has Puerto Rico as part of SOUTH AMERICA... Being said that, I was not able to submit my request, because the system says it cannot process our zip code... I had to wait, and waste, 2 days, so I could call DJI since they operate mon - fri... When I called, the representative, almost, barely, could speak English fluently. She had a very strong foreign accent, and I had a really hard time trying to understand her... DJI did not offer an option for spanish speaking people on their options menu... But, as you can read, I am pretty good typing English... and yes, I can fluently speak it, too... But I had to drop the call and have a shot a it again... Then a representative named Jo, had a way more understandable accent, and was more than willing and eager to help me out and get everything going and moving forward... I share this not with any interest to criticize, but to make aware of two very important issues, so customers can communicate with the company, easier and faster... Hope to count with all your support and help during my request and service process... Again, thanks to everyone... |
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