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Help! Serial number check for mavic air
1404 14 7-14 04:24
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farah zak
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United Arab Emirates
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I bought my Dji Mavic air through Amazon. I was checking the serial number earlier and it says

Model: Unknown, build on: 11. May 2018


isn't it supposed to show the model?
Does that mean the item is not genuine or new, or anything wrong with it?




Hope I can find some answers here!


Thanks a lot, guys
7-14 04:24
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DJI Stephen
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Hello and good day farah zak. Thank you for reaching out and for the inquiry. Can you please PM me the serial number of the said drone for me to be able to check. After checking the serial number on our database I will be sending you a PM for the said details. Thank you for your support.
7-14 08:00
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forum8
lvl.2
Flight distance : 488524 ft
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Canada
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I bought a new mavic air and i cannot activate it.  it gives me activation error -2.  please help
7-14 13:50
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DJI Mindy
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Flight distance : 7 ft
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forum8 Posted at 7-14 13:50
I bought a new mavic air and i cannot activate it.  it gives me activation error -2.  please help

Hi there, could you please PM me your serial number so that we can check?
7-14 18:55
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djiuser_zJsuOt8xDK9Q
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United States
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DJI Mindy Posted at 7-14 18:55
Hi there, could you please PM me your serial number so that we can check?

I'd also love a check on a serial number to see if it's a genuine product... Not sure how to PM though
7-27 21:34
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Manos Aggelikakis
lvl.1

Greece
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Hello, I wish to buy a mavic air from a friend. The product is unoped an brand new. I checked the SN and it says Model: Unknown, build on: 26. June 2018. What does this mean? I wish to purchase the dji as soon as I activate it. Will it be ok?
The SN is OK1CF6S3AF2M63

Thank you in advance.
7-27 22:15
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Manos Aggelikakis
lvl.1

Greece
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DJI Stephen Posted at 7-14 08:00
Hello and good day farah zak. Thank you for reaching out and for the inquiry. Can you please PM me the serial number of the said drone for me to be able to check. After checking the serial number on our database I will be sending you a PM for the said details. Thank you for your support.

Hello, could you please help me as well. I wish to buy a mavic air from a friend. The product is unoped an brand new. I checked the SN and it says Model: Unknown, build on: 26. June 2018. What does this mean? I wish to purchase the dji as soon as I activate it. Will it be ok?
The SN is OK1CF6S3AF2M63

Thank you in advance.
7-27 22:17
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DJI Stephen
Super Moderator

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Manos Aggelikakis Posted at 7-27 22:17
Hello, could you please help me as well. I wish to buy a mavic air from a friend. The product is unoped an brand new. I checked the SN and it says Model: Unknown, build on: 26. June 2018. What does this mean? I wish to purchase the dji as soon as I activate it. Will it be ok?
The SN is OK1CF6S3AF2M63

Hello and good day Manos Aggelikakis. Thank you for reaching out. Let me help you with this inquiry. I will be sending you a PM with the information I have gathered using this serial number from our DJI data base. Thank you.
7-28 08:05
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Manos Aggelikakis
lvl.1

Greece
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DJI Stephen Posted at 7-28 08:05
Hello and good day Manos Aggelikakis. Thank you for reaching out. Let me help you with this inquiry. I will be sending you a PM with the information I have gathered using this serial number from our DJI data base. Thank you.

Thank you , since I wish to purchase DJI Care I am really interested in these info. Where will I find the PM?
7-28 08:32
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DJI Stephen
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Manos Aggelikakis Posted at 7-28 08:32
Thank you , since I wish to purchase DJI Care I am really interested in these info. Where will I find the PM?

You are very much welcome Manos Aggelikakis. The PM tab is located on the upper right hand corner of the page. All you need to do is to click the bell icon and choose the message tab for you to be able to see you PM messages.

7-28 08:59
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Manos Aggelikakis
lvl.1

Greece
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DJI Stephen Posted at 7-28 08:59
You are very much welcome Manos Aggelikakis. The PM tab is located on the upper right hand corner of the page. All you need to do is to click the bell icon and choose the message tab for you to be able to see you PM messages.

[view_image]

Thank you for your reply. Have you sent me the PM? Thanks in advance.
7-28 10:12
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DJI Stephen
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Manos Aggelikakis Posted at 7-28 10:12
Thank you for your reply. Have you sent me the PM? Thanks in advance.

You are very much welcome Manos Aggelikakis. I will be sending you a PM. Please check the message if you have time. Thank you.
7-28 10:15
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Manos Aggelikakis
lvl.1

Greece
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DJI Stephen Posted at 7-28 10:15
You are very much welcome Manos Aggelikakis. I will be sending you a PM. Please check the message if you have time. Thank you.

Thanks again. I am afraid I haven't received a PM yet. If you wish I can give you my personal email.
7-28 11:48
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DJI Stephen
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Manos Aggelikakis Posted at 7-28 11:48
Thanks again. I am afraid I haven't received a PM yet. If you wish I can give you my personal email.

You are very much welcome Manos Aggelikakis. I have sent you a PM message with regards to this matter. Please check it if you have time. Thank you.
7-28 11:53
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DJI Mindy
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Flight distance : 7 ft
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djiuser_zJsuOt8xDK9Q Posted at 7-27 21:34
I'd also love a check on a serial number to see if it's a genuine product... Not sure how to PM though

Hi there, these is Personal Message under my avatar, please click and send the message, thanks.
7-30 02:21
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