Just sent my Mavic Air in for repair and was told in order to repair the drone and replace the remote controller the total cost, after “discount”, would be $654.25 ($480.25 + $174). This has gotta be a mistake, right? Mavic Air sells for around $650 - $700 on Amazon for brand new including full warranty. And DJI wants $654 to just repair the drone and the remote? It's simply sad to see that DJI charges customers more for refurbished repair units than what we'd pay for brand new. I've purchased multiple drones from DJI in the past, but if this is how DJI treats her customers when they need post sale support, I will definitely look for alternatives for my next purchase. Please DJI, if you care about your customers at all like any respectable company should, look into this matter and stand behind your products. I'm totally fine with a fair repair cost, but the price you gave was just plain ridiculous. |