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Did DJI shut down all their authorized retailers and service cent...
565 2 2019-7-19
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colematt
lvl.1
United States
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I just noticed that it looks like DJI shut down all the authorized stores in the US (or at least in California). Our Inspire 2 landing gear stopped raising and lowering so I was going to drop it off at the store in Orange County only to find out the store has been permanently closed. When I called DJI about this they acted like these stores never existed and that they only way to get a drone repaired was to mail it in to them. I was just at that same store a few months ago to have another issue repaired. This is a major inconvenience to not be able to drop the drone off and have it repaired within a day or so. Anyone know what happened?

On a side note, does anyone know the best way to pack up an Inspire 2 for repairs when you can’t put it into travel mode?

Thanks!

2019-7-19
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DJI Susan
Administrator

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Hi colematt, may we know which authorized stores do you refer to? You may refer to the recommended service centers here: https://www.dji.com/service/repair/centers
Alternatively, you may send the unit to DJI official service center for repair, and provide us with your case number, we'll keep following up.
2019-7-19
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colematt
lvl.1
United States
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Hi Susan,

Here is the Facebook page for the store:  https://www.facebook.com/djistoreoc/ .  Also, when looking at the retail and service center map on DJI’s website, all of the stores are gone.  Only locations that show up are the major DJI service hubs which are not publicly accessible.  
2019-7-20
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