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Smart Controller update issues
1201 19 2019-7-19
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iclubb
lvl.4
Flight distance : 5341 ft
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United Kingdom
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I can't get my Smart Controller to update. Current version on the SC is 1.00.0530 but when I try to check for updates via WiFi I get the message "Failed to get server information, please check your net work connection". I tried different WiFi connections but all to no avail. I then tried to update via DJI Assistant 2 for Mavic it says "Network error, try again". The network is running ok as I get internet connection etc. Anyone had similar issues and managed to update successfully?
2019-7-19
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Forestjim
Captain
Flight distance : 4545135 ft
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Australia
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This could be a long shot.   If you have an SD card in the SRC eject it and try again

Good luck
2019-7-19
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Emma
First Officer
Flight distance : 5431716 ft
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France
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Hello i also have this problem  , do it only via the application no wifi , try number of time by the end you will succed ( put the sd of also )  .
good luck .

E.
2019-7-20
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DJI Gamora
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Hi, Thank you for reaching out and we do apologize for the inconvenience. Can you please try to reset the DJI Smart Controller and try to update again to see if there would be some changes? After resetting the SRC, try to update it via wifi or DJI Assistant 2. You may refer to the images below. Please keep us posted for us to further isolate the issue. Thank you for your kind and understanding. Cheers!




2019-7-20
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iclubb
lvl.4
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DJI Gamora Posted at 7-20 09:00
Hi, Thank you for reaching out and we do apologize for the inconvenience. Can you please try to reset the DJI Smart Controller and try to update again to see if there would be some changes? After resetting the SRC, try to update it via wifi or DJI Assistant 2. You may refer to the images below. Please keep us posted for us to further isolate the issue. Thank you for your kind and understanding. Cheers!

[view_image]

Hi DJI Gamora
I've done what you suggested but I still have the same error messages. Any other suggestions?
2019-7-20
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fansde4f30ce
lvl.1
United States
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iclubb Posted at 7-20 14:38
Hi DJI Gamora
I've done what you suggested but I still have the same error messages. Any other suggestions?

I’m having the same problem. At the email entry/activation page it tells me no internet connection. I can use the smart controller to go to different web pages so I know I’m connected. No SD card installed.
2019-7-21
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DJI Gamora
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iclubb Posted at 7-20 14:38
Hi DJI Gamora
I've done what you suggested but I still have the same error messages. Any other suggestions?

Thank you for the additional information and we're sorry for the trouble that this has caused. We will forward this concern to our designated department for attention. We will surely provide you an update once we have feedback from them. Thank you for your kind and understanding.
2019-7-23
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DennisMurry08
Captain
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fansde4f30ce Posted at 7-21 04:28
I’m having the same problem. At the email entry/activation page it tells me no internet connection. I can use the smart controller to go to different web pages so I know I’m connected. No SD card installed.

Did you double check your settings to ensure you have WiFi connection? Or WiFi turned on?
2019-7-23
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DJI Gamora
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iclubb Posted at 7-20 14:38
Hi DJI Gamora
I've done what you suggested but I still have the same error messages. Any other suggestions?

Hi, thank you for your patience. Upon further checkout, it shows that the firmware v1.00.0530 is the latest firmware. However, you should get the message "It is the latest firmware currently" instead of "Failed to get server information" or "network error". Can you please try to connect the RC to the mobile device WiFi hotspot to see if it works. Please keep us posted. Thank you!
2019-7-25
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fans0ba2a4c3
lvl.2
United States
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DJI Gamora Posted at 7-25 12:16
Hi, thank you for your patience. Upon further checkout, it shows that the firmware v1.00.0530 is the latest firmware. However, you should get the message "It is the latest firmware currently" instead of "Failed to get server information" or "network error". Can you please try to connect the RC to the mobile device WiFi hotspot to see if it works. Please keep us posted. Thank you!

I am having the same problem with upgrading the Firmware on the Smart Controller.  I have opened a tech case via chat.

Today I was informed that the DJI GO 4 app on the Smart Controller is out of date.  I can't seem to update it either.
2019-7-26
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TRDelaney
lvl.1
Flight distance : 37044 ft
United States
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I am having the same issue. “ network error”, via iMac and “Go” . I have the original v .0315 and can’t get past it?
2019-7-27
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DCSmith
lvl.2
United States
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Ditto here.
2019-7-27
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fans4e4611ac
lvl.1
Flight distance : 9436 ft
Poland
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Same issue here.
2019-7-28
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iclubb
lvl.4
Flight distance : 5341 ft
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Ok I finally managed to get past the "Failed to get server information..." and update  the firmware on the SC. I managed to go a friends house and download the DJI Assistant 2 and then updated the firmware 1st time. It seems that Windows Defender on my PC at home managed to block the internet connection to DJI for the update. I'll look into changing the settings so I don't have this issue for future updates
2019-7-29
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DJI Gamora
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fans0ba2a4c3 Posted at 7-26 12:45
I am having the same problem with upgrading the Firmware on the Smart Controller.  I have opened a tech case via chat.

Today I was informed that the DJI GO 4 app on the Smart Controller is out of date.  I can't seem to update it either.

Thank you for raising this concern to us. Can you please provide us the error message that you receive when you are trying to update the DJI Go 4 app in your DJI smart controller. Also, you may try to connect to a different network to see if the problem will still persist. Please keep us posted for us to help you further. Thank you!
2019-7-30
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24601
lvl.2
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I’m having the same issues for the last two weeks. DISGRACEFUL!
I cannot get this controller to work! It said I downloaded the update ok and then nothing. I cannot even see our if the camera. It keeps saying version mismatch. I have trekked everything everyone else has as well.
What next Dji? Better business bureau?
8F9A38D7-846A-490F-95CB-159B658884B4.jpeg
FF1BF5E0-213B-42FD-993A-527D1545FC47.jpeg
2019-7-30
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24601
lvl.2
Flight distance : 862018 ft
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fans0ba2a4c3 Posted at 7-26 12:45
I am having the same problem with upgrading the Firmware on the Smart Controller.  I have opened a tech case via chat.

Today I was informed that the DJI GO 4 app on the Smart Controller is out of date.  I can't seem to update it either.

hey there. Have you had any luck resolving these issues? I am having the exact same issues. I posted photos on this same thread last night. I haven't been able to fly my drone for two weeks now!
2019-7-31
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Strattyvarious
New
Flight distance : 494449 ft
South Africa
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I was also having this issue. I stumbled quite accidentally into the solution:

Ensure that you are signed into the dji go app on the controller. After this, the update check didn't have an error.

It would be nice if the updater would say this
2019-11-17
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DNSM
lvl.2

Netherlands
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Strattyvarious Posted at 2019-11-17 09:17
I was also having this issue. I stumbled quite accidentally into the solution:

Ensure that you are signed into the dji go app on the controller. After this, the update check didn't have an error.

They should give you a price!

After spending hours trying all sorts off stuff this was the solution for me too!

It is Unbelievable that DJI does not mention this anywhere and it is even more a mystery why I was logged out of the GO app but thx again mate, I am all set again.

DJI ADD THIS AS A NOTE TO THE FUTURE FIRMWARE UPDATES PLEASE, IT WILL MAKE THINGS SO MUCH EASIER.
1-28 11:33
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alloffroad
lvl.2
Flight distance : 1602530 ft
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Australia
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Maybe this may help someon

So thought I quickly update my Smart Controller Firmware before a big trip next week.

I first updated trough the SC itself, which seems the logical way, like most people I read first few lines and click update. Only after the update is in progress, I scroll all the way down and see that the update can only be done via DJI Assitant 2. Hm why can I initiate an update if that is not supposed to happen? Why is the note that it needs to be done via Assistant ONLY on bottom of scroll screen after everything else?

I let the SC update finish, and it tells me it is successful (it's not) now my Mavic Pro constantly disconnects from SC and can't be used anymore.

Ok now I connect Smart Controller to my Mac Pro on Catalina and run DJI Smart Assitant 2 v2.0. It recognises the SC but can't find any Firmware.

I try the same on my Mac Book Pro, which also runs Catalina same result.

Reading through more DJI forum posts, it seems DJI can't be bothered supporting recent Mac OS Catalina and DJI Assist 2 only works with older versions of Mac OS or Windows. Good luck if you only have one computer.

Looking further on the DJI website  I also see there is a newer version DJI Assist 2 out 2.0.10. DJI Assistant it's probably the only software I have on my Mac who does not have a software update check and let you know of updates.

Ok, fortunately, I a have a few macs in my place, and an old Kid's I Mac still runs High Sierra so downloading DJI A2 2.0.10 and installing it. Now I can see the Firmware updates for the Smart Controller. Yeaaaa

I apply the first update, and that fails midpoint as you actually need to sit next to Smart Controller and tap the power button once in a while as SC otherwise shuts itself off and interrupts the Firmware update process. That is nowhere mentioned and counter-intuitive I only found this out after spending more time researching on the forum.

Finally, everything seems to work again, took only 4 hours and access to an outdated computer to get a simple Firmware update to work.

Just glad I was home and did not attempt the update via mobile data and no old operating system Mac at had would have wrecked  10 days of shooting on Fraser Island.

Like many companies, DJI seems to outsource QA and testing to the paying customer now not considering that people use the product in mission-critical events and may lose quite a bit of money and opportunity by bodged up updates.
2-1 15:50
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