Zenmuse Z30 Dual Gimbal Issue
961 3 2019-7-22
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Natura Pacific
lvl.1
Australia
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Hi there,

I have a Matrice 210 with dual gimbal configuration. Gimbal 1 has a Zenmuse XT2 attached to it and gimbal 2 carries the Zenmuse Z30.

My issue is that the Z30 is always pointing a few degrees more upward than the XT2. This occurs after start up and also when using the function where both cameras point in the same direction. The Z30 is also not able to look straight down.

The firmware versions are as follows:
Matrice: v01.02.0301
XT2: v0.1.00.00.20
Z30: 01.00.01.20
DJI Pilot: v1.4.0

Attached is a picture for reference
IMG_1400.JPG
2019-7-22
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EFRPIC
Second Officer

United States
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We have the same set-up as yours an do not have the issue you describe. Have you tried doing a gimbal reset via the gimbal menu?
2019-7-23
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Natura Pacific
lvl.1
Australia
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EFRPIC Posted at 7-23 09:44
We have the same set-up as yours an do not have the issue you describe. Have you tried doing a gimbal reset via the gimbal menu?

Hi,
yes we have tried that and have also tried to calibrate the gimbals. The issue remains the same.
I might add that we've had this issue from day one of purchasing the drone.
2019-7-23
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EFRPIC
Second Officer

United States
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Assuming you are under warranty, I'd suggest you open a ticket with DJI Service. Last time I had warranty issues, I had the unit back from Cerritos, CA within 2 weeks.
2019-7-24
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