DJI Service Quotation disappointment
621 7 2019-7-23
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fans79c439c0
lvl.1
Flight distance : 14239 ft
United Kingdom
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Hi all
I try to do update to my Mavic pro, unfortunately when I try update, it was stoped at 67 % and wait for about hour, I'm disconnected updating devices and after that try to repeat, but Mavic won't even start was dead. So I send Mavic to DJI and after week I have quotation with price, the say it's core board defect and want charge me a 427.80€
Why DJI want me charge this ridiculous price wasn't my falt, just try to do update.
2019-7-23
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Flycaster
Second Officer
United States
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How long have you had the Mavic? More than 1 year?
Out of warranty?
2019-7-23
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, sorry to read the frustrations with your service quotation. I managed to pull up your case using your DJI Forum account. We'll forward this with the designated team for further assistance. Thank you for your patience.
2019-7-23
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fans79c439c0
lvl.1
Flight distance : 14239 ft
United Kingdom
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Yes warranty it's gone but that was DJI firmware problem.
Case No.
CAS-3266149-D7G3Z6
2019-7-23
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans79c439c0 Posted at 7-23 12:14
Yes warranty it's gone but that was DJI firmware problem.
Case No.
CAS-3266149-D7G3Z6

Your concern has been escalated, we will also keep an eye on it.
2019-7-24
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David Martin Graff
First Officer
Flight distance : 106566408 ft
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United States
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Sorry to hear that, it seems that once the drone is out of warranty the cost to repair DJI will charge a hefty price as it appears having the drone repaired by some other repair company may be cheaper?
2019-7-24
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fans79c439c0
lvl.1
Flight distance : 14239 ft
United Kingdom
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Thanks DJI Diana, after another test Mavic repair free of charge, great company.
2019-7-25
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Flycaster
Second Officer
United States
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David Martin Graff Posted at 7-24 23:48
Sorry to hear that, it seems that once the drone is out of warranty the cost to repair DJI will charge a hefty price as it appears having the drone repaired by some other repair company may be cheaper?

If you happen to be in the U.S., try Thunderdrones in Duluth, Georgia.
https://www.thunderdrones.org/
2019-7-26
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