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Stuck in MEMPHIS, waiting Clearance instructions
1185 4 7-26 01:39
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linqian
lvl.1

United States
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Hey,

I received a notice from FedEx saying my Ronin-SC is facing:
Clearance instructions from the importer are required.
Recommended action:
Importer must provide instructions.


Order Number: 0019013044682


Can someone help me sovle this? I'm more worried about the delivery time. It should be delivered on Augusta 1st, and my travel plan is from August 5th. I'm not sure if this delay impacts the delivery time.

Thanks
7-26 01:39
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi linqian, sorry for the delay in clearance, we will verify with the logistics team and come back to you soon, please wait patiently, thank you.
7-26 03:52
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linqian
lvl.1

United States
Offline

DJI Mindy Posted at 7-26 03:52
Hi linqian, sorry for the delay in clearance, we will verify with the logistics team and come back to you soon, please wait patiently, thank you.

Do you know how long it's gonna take? I hope it can still be delivered on time.
7-26 16:33
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

linqian Posted at 7-26 16:33
Do you know how long it's gonna take? I hope it can still be delivered on time.

We are still verifying with the team of what happened, the update may be delayed because of the weekend, we will come back once we get any info from the team, sorry for the inconvenience caused.
7-26 18:17
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Hi linqian, the shipping status has been updated, you should be able to receive it soon, please keep us updated if you have any further concern.
7-29 20:13
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