Please let me know if you recevied my ticket.

Thanks

Hi metaldood, what is the email account you used to start the ticket? I failed to get the case number via your Forum account, you can also log in your account and check if there is any processing case under My Case: https://www.dji.com/service/repair?site=brandsite&from=nav

I sent a ticket to support as my drone was lost.

metaldood Posted at 7-28 20:27
I sent a ticket to support as my drone was lost.

May we have the ticket number or your email account which was used to contact our support so that we can check?

yashob100@gmail.com. I didn't get the ticket number in my email.

metaldood Posted at 7-28 20:32
. I didn't get the ticket number in my email.

Upon checking the system, there is no email sent by this account and no case number either. Please send email to support@dji.com again and keep us updated here, we will inform the team to handle as soon as possible, thank you.

2249784 , Thanks

metaldood Posted at 7-29 08:26
2249784 , Thanks

Email has been received this time, I will inform the team to reply as soon as possible, thank you for your patience.