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Repair inquiry
632 6 2019-7-30
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ArizonaFlyer
First Officer
Flight distance : 213822 ft
United States
Online

Hello,
Question: If I have my drone repaired by DJI, could I then apply a DJI Refresh warranty to the drone even though I originally bought it used?

Thanks
Stephen
2019-7-30
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi Stephen, as long as your drone was never bound to any DJI Care Refresh, yes, you can purchase it within 72 hours of receiving email invitation when it gets repaired in an official DJI Service Center.
2019-7-30
Use props
ArizonaFlyer
First Officer
Flight distance : 213822 ft
United States
Online

DJI Mindy Posted at 7-30 19:06
Hi Stephen, as long as your drone was never bound to any DJI Care Refresh, yes, you can purchase it within 72 hours of receiving email invitation when it gets repaired in an official DJI Service Center.

If I send you the serial number, could you check to see if the drone has ever been bound to a Refresh? Thanks
2019-7-30
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

ArizonaFlyer Posted at 7-30 19:16
If I send you the serial number, could you check to see if the drone has ever been bound to a Refresh? Thanks

Sorry that we are unable to check, please send email to djicare@dji.com for further assistance, thank you.
2019-7-30
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ArizonaFlyer
First Officer
Flight distance : 213822 ft
United States
Online

DJI Mindy Posted at 7-30 19:33
Sorry that we are unable to check, please send email to  for further assistance, thank you.

Thank you, Mindy.
2019-7-30
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline


You are very welcome, please let us know if you have any other questions.
2019-7-30
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Anatoliy Soloshenko
lvl.1

Ukraine
Offline


Hi Stephen, as long as your drone was never bound to any DJI Care Refresh, yes, you can purchase it within 72 hours of receiving email invitation when it gets repaired in an official DJI Service Center.
2019-8-26
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