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DJI CARE REFRESH - RENEWAL AFTER 1 YEAR???
615 9 2019-8-5
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Future Shock Visuals
Second Officer
Flight distance : 56211 ft
United Kingdom
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Quick question for anyone out there, please advise further.

My MAVIC 2 PRO's (DJI CARE REFRESH) expires next month, I called DJI up to find out if I could renew for a further year. I'm not sure if the operator didn't understand me or I wasn't able to understand her.

The question is: CAN YOU RENEW YOU DJI MAVIC PRO 2 (DJI CARE REFRESH PLAN) in the U.K. or Europe?

I'm assuming many are or will be facing a similar situation sooner or later.

Thanks
2019-8-5
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DAFlys
Captain
Flight distance : 823258 ft
United States
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My understanding is care refresh is not yet available in the UK.
2019-8-5
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Bakeneko
lvl.4
Flight distance : 2425 ft
United Kingdom
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DAFlys Posted at 8-5 04:40
My understanding is care refresh is not yet available in the UK.

I live in England and DJI sold me a Care Refresh package in April. I understand though that when it runs out after a year, for whatever reason it cannot be extended, so I will be adjusting my insurance and looking at an all in one  competitive specialist insurance package. There are a few good ones out there.

cheers and regards
2019-8-5
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DAFlys
Captain
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United States
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Bakeneko Posted at 8-5 05:00
I live in England and DJI sold me a Care Refresh package in April. I understand though that when it runs out after a year, for whatever reason it cannot be extended, so I will be adjusting my insurance and looking at an all in one  competitive specialist insurance package. There are a few good ones out there.

cheers and regards

I think he means buying another year of care refresh like you can in the USA.    On the USA site its called DJI Car Refresh+ but when you swap to the UK site it shows as not available in this region.
2019-8-5
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A J
Captain
Flight distance : 11526437 ft
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United Kingdom
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You can buy care refresh in the UK within 48 hours of activating the drone and it's valid for one-year. DJI do have an extended two-year refresh package but not in the UK so after the year is up you'll need to insure it elsewhere or take your chances.
2019-8-5
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Hover-Fly
lvl.4
Flight distance : 2425 ft
United Kingdom
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A J Posted at 8-5 06:02
You can buy care refresh in the UK within 48 hours of activating the drone and it's valid for one-year. DJI do have an extended two-year refresh package but not in the UK so after the year is up you'll need to insure it elsewhere or take your chances.

Yes, that is my understanding.  

cheers and regards
2019-8-5
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A J
Captain
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Hover-Fly Posted at 8-5 06:47
Yes, that is my understanding.  

cheers and regards

You're welcome
2019-8-5
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DJI Tony
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Hi, thanks for the inquiry and we do apologize for the confusion. We would like to provide clarity with regard to the DJI Care refresh plan. The DJI Care refresh can be used in one DJI product and it can't be extended by purchasing it again. However, DJI offers a DJI Care refresh plus plan that would provide extra year coverage to your drone but I'm afraid that this plus is not available in the U.K or Europe. Hope that this would clarify your query. Thank you for your support.
2019-8-5
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Hover-Fly
lvl.4
Flight distance : 2425 ft
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DJI Tony Posted at 8-5 08:24
Hi, thanks for the inquiry and we do apologize for the confusion. We would like to provide clarity with regard to the DJI Care refresh plan. The DJI Care refresh can be used in one DJI product and it can't be extended by purchasing it again. However, DJI offers a DJI Care refresh plus plan that would provide extra year coverage to your drone but I'm afraid that this plus is not available in the U.K or Europe. Hope that this would clarify your query. Thank you for your support.

Looks like I'm movin' to Arizona ;-)
2019-8-5
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DJI Tony
Super Moderator

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Hover-Fly Posted at 8-5 21:41
Looks like I'm movin' to Arizona ;-)

Please let us know if you have other concerns. We do appreciate your understanding.
2019-8-6
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