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Is it possible to expedite shipping for my replacement drone?
375 8 8-5 21:12
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metaldood
lvl.2
Flight distance : 994 ft
United States
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Online chat says it is going to take 10-15 days. Could someone please expedite it as I have to travel on the 22nd..
8-5 21:12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi metaldood, upon checking your case, the flyaway drone was warrantied and our support team has sent you coupon code to place an order of Mavic 2 Pro on DJI's official online store. Just to verify, did you already place the order? If yes, may I have the order number?
8-5 22:54
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metaldood
lvl.2
Flight distance : 994 ft
United States
Offline

DJI Mindy Posted at 8-5 22:54
Hi metaldood, upon checking your case, the flyaway drone was warrantied and our support team has sent you coupon code to place an order of Mavic 2 Pro on DJI's official online store. Just to verify, did you already place the order? If yes, may I have the order number?

0019298491610

Thank you
8-5 22:56
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DJI Mindy
Administrator
Flight distance : 7 ft
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metaldood Posted at 8-5 22:56
0019298491610

Thank you

Thank you for the order number, we have informed the team to contact you via email for further resolution, please check it and reply to them, thank you.
8-6 01:55
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SupCarlos
lvl.4
Flight distance : 828472 ft
United States
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dude your smilies are awesome. I hope it works out for you
8-7 08:49
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metaldood
lvl.2
Flight distance : 994 ft
United States
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Hi Mindy,  I did get email from support that they will try to ship it from service center but no update since 2 days. I contacted United States service center and they also don't have any update.

Thanks
8-8 08:25
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

metaldood Posted at 8-8 08:25
Hi Mindy,  I did get email from support that they will try to ship it from service center but no update since 2 days. I contacted United States service center and they also don't have any update.

Thanks

The repair center is working on it, please leave us time to prepare for it, the email with the tracking number will be sent to you once it is shipped, please note it, thank you.
8-8 23:00
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metaldood
lvl.2
Flight distance : 994 ft
United States
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Thanks Mindy. DJI Customer service is really good.  Drone tracking # received!
8-9 14:19
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

metaldood Posted at 8-9 14:19
Thanks Mindy. DJI Customer service is really good.  Drone tracking # received!

Glad to hear that, hope you will receive it soon.
8-9 19:12
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