DJI Mindy
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Joemar7 Posted at 8-8 05:59
I'm sorry about your osmo pocket and I do hope DJI can work with you and resolve this asap. Since you mentioned Best Buy, as far as extended warranties go, I never have issues with them. They do all the testing for me and if they can't fix something they either replace it with a new one or give you store credit. You pay more their protection plans but it's worth it. I like DJI, but I don't like the fact that they make it so complicated to replace an item at least based on my experience. Til this day, they haven't replaced my faulty mic adapter. They keep asking for a video of the issue, which I sent them and never got a response. Not to mention, this mic issue was a known issue well documented by many people and still DJI asks me for proof. They should be more proactive and just ask you to send it back and have them deal with it. Don't get me wrong, I'm a huge fan of DJI but I do wish customer service didn't make it so hard for consumers to prove that you are having an issue with their product.
Hi Joemar7, sorry to hear your experience, where did you send the video to? I checked the email record with your Forum account, the last response is our support asked for more details such as the firmware, SN on Apr 18, and you didn't reply.
If you contact our support via other platforms, please let us know so that we can help. Thank you. |
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