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DJI Go 4 app crash recording video with cache on
964 1 2019-8-7
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stompersly
lvl.1

United States
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Since upgrading to DJI GO 4 version 4.3.20 the app will crash any time I try to record video.  I can restart the app and it will run for about 2 seconds before crashing again.  If I am lucky I can stop the recording in those 2 seconds, if not I have to just fly my Mavic Pro Platinum with the controller without using my Pixel phone.  I have had this drone for 6 months and it has always worked recording video with the cache on with this phone up until a few weeks ago.  I am running Android version 9.
Thanks
2019-8-7
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DJI Gamora
Administrator

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Hi, thank you for reaching out and we're sorry for the trouble. Can you please try to sync all your flight records in the DJI GO 4 application then try to uninstall and reinstall the app and check if the problem will still persist. Also, may I know what is the exact model of your mobile device? Please keep us posted. Thank you!
2019-8-7
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