https://forum.dji.com/thread-195401-1-1.html

Hi there,

Please check out the thread above to learn more about the 'bad horizon' issue i'm having with my Mavic 2 Pro. As per "DJI Gamora"s instruction i refreshed the firmware but it didn't solve the issue.


Some additional info:
This drone was purchased 2018-08-23 direct from DJI. Order no. 0010983287920. At the time of purchase I also bought 'DJI CARE Refresh'. The drone has never been crashed.

I'm a commercial videographer and need to get this drone fixed or exchanged as quickly as possible. What steps to i need to take now to resolve this?
Please advise. Thanks,
Robert.

Hi, we are so sorry to read about your unpleasant experience with the unit. We strongly suggest sending the unit back for further diagnosis. Please contact our support on the following page to start a case: http://www.dji.com/support.  The local team will help when they receive the drone and will do a damage assessment. If there is any assistance needed during the repair, please feel free to let us know.​ Thank you.

DJI Diana Posted at 8-9 13:38
Hi, we are so sorry to read about your unpleasant experience with the unit. We strongly suggest sending the unit back for further diagnosis. Please contact our support on the following page to start a case: http://www.dji.com/support.  The local team will help when they receive the drone and will do a damage assessment. If there is any assistance needed during the repair, please feel free to let us know.​ Thank you.

Hi Diana,
There are several options on the Support page. Which link should i click to start a case so i can send the drone back?
Thanks,
Robert

orbitrob Posted at 8-9 14:24
Hi Diana,
There are several options on the Support page. Which link should i click to start a case so i can send the drone back?
Thanks,

Hi, I sent you a PM. Please check later. Thank you.