No data after phone change
906 2 2019-8-10
Uploading and Loding Picture ...(0/1)
o(^-^)o
Salist
lvl.1

Croatia
Offline

I am a long time DJI drone user and when I changed my phone on login with my DJI account to the DJI GO 4 app, all the data were reset.My flight records are now 0 minutes, 0 meters, 0 flight, LV0.

How to solve this?



2019-8-10
Use props
DJI Tony
Administrator

Offline

Hi, we're sorry for the inconvenience. I would recommend syncing the flight records using the DJI Go 4 app on your previous mobile device then use your new phone to see if there will be changes. Please note that if the application was deleted prior to syncing the flight records, I'm afraid that the flight records and videos would be deleted as well. Please let us know the latest progress. Thank you for your support.
2019-8-11
Use props
Peterx
First Officer
Flight distance : 1499708 ft
Germany
Offline

Did you sync your flights from the older phone and resync to the new phone yet?
If not then do that.
2019-8-13
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules