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APAS and ACTIVE TRACK miss on Mavic 2 Zoom
183 8 8-11 08:48
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Fastroby
lvl.2
Italy
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Hi to everybody. My Mavic 2 zoom suddenly stop to work at all in Apas mode (icon light in blue but drone stop when find obstacle) and dont work properly in active track mode (same problem stop when find obstacle)
Listening to other discussion seems to be a bug unsolved:
https://forum.dji.com/thread-178140-1-1.html
https://forum.dji.com/forum.php?mod=viewthread&tid=189437

even my Dji store of Italy dont give me any answer instead "will ship to Holland in September .... "
I use the drone both for personal and professional use brand new no damaged and full updated.

Please some administrator of Dji give me an answer and show me the way to solve this hugly problem.

Thanks
Roby
8-11 08:48
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Roby, sorry for the troubles with APAS mode, our engineers are working on locating the problem, therefore, we need more data.
Could you please connect your aircraft to DJI Assistant 2, click Log Export---Advanced Mode and then save all the logs in each module to your local, then upload to Dropbox or Google Drive and post the link here for further analysis? Thank you in advance.
8-11 19:48
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Fastroby
lvl.2
Italy
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Hi Mindly I put log files of my Mavic zoom here on my Google Drive:
https://drive.google.com/file/d/11pC5b0loKNfFZ7z5jPNMM1IY4utNAcmy/view?usp=sharing

Hope DJI will solve the problem quickly
Intelligent fly mode is particular spec of Mavic 2 series and I decide to bought this product for this reason.
Without it I would keep my old Mavic 1 and save money
Waiting for your prompt reply
Cheers
8-12 21:00
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DJI Mindy
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Fastroby Posted at 8-12 21:00
Hi Mindly I put log files of my Mavic zoom here on my Google Drive:
https://drive.google.com/file/d/11pC5b0loKNfFZ7z5jPNMM1IY4utNAcmy/view?usp=sharing

Appreciated your assistance to export the logs, we have forwarded to our engineers for further analysis, I will come back to you immediately once I get anything from them, appreciate your patience.
8-13 02:16
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Fastroby
lvl.2
Italy
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Thanks waiting your reply
This kind of issue just before summer holiday its a crime when outdoor activities are al the top
Bye
8-13 02:40
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DJI Mindy
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Flight distance : 7 ft
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Fastroby Posted at 8-13 02:40
Thanks waiting your reply
This kind of issue just before summer holiday its a crime when outdoor activities are al the top
Bye

Hi Roby, just to verify, were you flying in NFZ or Authorization Zone when APAS stops working?
8-13 20:32
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Fastroby
lvl.2
Italy
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DJI Mindy Posted at 8-13 20:32
Hi Roby, just to verify, were you flying in NFZ or Authorization Zone when APAS stops working?

I usually fly for pano-nature shots in a country area with no limits. Look al the photo attached.
I realize the bug when I decide to improve ma active track Experience then  try to fly in APAS mode and it does not working ever.
20A9DF48-955B-4393-82EB-490CC1D675DD.png
8-15 07:44
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DJI Mindy
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Flight distance : 7 ft
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Fastroby Posted at 8-15 07:44
I usually fly for pano-nature shots in a country area with no limits. Look al the photo attached.
I realize the bug when I decide to improve ma active track Experience then  try to fly in APAS mode and it does not working ever.

Thanks for getting back, we will keep you updated.
8-16 05:50
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Fastroby
lvl.2
Italy
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Thanks waiting your reply soon
8-16 10:37
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