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DJI Points stuck in the auditing stage
686 11 8-12 14:10
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
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Two days ago I exchanged 1800 DJI Points for 10$ Worth of DJI credit. The points are still stuck in the auditing stage and I want to use them for my DJI Refresh+. I need to get the points exchanged by tonight or else I can’t use them for my purchase because my DJI Refresh will expire tomorrow.
Usually DJI is slow to respond and doesn’t actually give me an answer but please hurry up in responding and please exchange my points for DJI Credit.
This is the link to the page the screenshot was taken on https://forum.dji.com/home.php?mod=spacecp&ac=credit
C8A7912B-E0ED-4FB6-95DE-64EF4F472BDB.png
8-12 14:10
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
Offline

DJI Mindy Posted at 8-12 18:52
Hi Jacob, Panda has replied here on 7th, August: https://forum.dji.com/thread-195397-1-1.html
Just to verify, did you input your Forum points manually in the first frame? 1800 Forum Points seems to be the default points, therefore, the Exchange button cannot be clicked.

Yes, I manually imputed 1800 points
8-12 20:48
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
Offline

DJI Mindy Posted at 8-12 18:52
Hi Jacob, Panda has replied here on 7th, August: https://forum.dji.com/thread-195397-1-1.html
Just to verify, did you input your Forum points manually in the first frame? 1800 Forum Points seems to be the default points, therefore, the Exchange button cannot be clicked.

This is different, first I figured out that I had to manually impute the points by typing them in, now these points are stuck in the auditing stage that need to go through by tonight.
8-12 20:52
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
Offline

DJI Mindy Posted at 8-12 18:52
Hi Jacob, Panda has replied here on 7th, August: https://forum.dji.com/thread-195397-1-1.html
Just to verify, did you input your Forum points manually in the first frame? 1800 Forum Points seems to be the default points, therefore, the Exchange button cannot be clicked.

Please help speed up the auditing stage and make it go through
8-12 20:52
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Hi Jacob, sorry for the misunderstanding, according to the Forum Rules, Redemption applications will be checked on the first working day of each month. We appreciate your patience and undefining. GTScreenshot_20190813_180914.png


8-13 02:10
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
Offline

DJI Mindy Posted at 8-13 02:10
Hi Jacob, sorry for the misunderstanding, according to the Forum Rules, Redemption applications will be checked on the first working day of each month. We appreciate your patience and undefining.[view_image]

So I can’t get the points until September?
8-13 08:49
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
Offline

I’m bummed out in not being able to use the points to buy DJI Refresh+
8-13 08:50
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
Offline

DJI Mindy Posted at 8-13 02:10
Hi Jacob, sorry for the misunderstanding, according to the Forum Rules, Redemption applications will be checked on the first working day of each month. We appreciate your patience and undefining.[view_image]

Is there any way to make an exception and speed things up for the points to turn into DJI credits by today?
8-13 08:54
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
Offline

Jacob Williams Posted at 8-13 08:54
Is there any way to make an exception and speed things up for the points to turn into DJI credits by today?

The website says it’ll take 1-5 days and it’s been 4 days.
8-13 09:04
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Jacob Williams Posted at 8-13 08:49
So I can’t get the points until September?

No, it is recommended to send email to djifansforumadmin@dji.com to see if they can make an exception and speed up.
8-14 04:57
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
Offline

DJI Mindy Posted at 8-14 04:57
No, it is recommended to send email to  to see if they can make an exception and speed up.

Well it’s too late now
8-16 20:47
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Jacob Williams Posted at 8-16 20:47
Well it’s too late now

We are sincerely sorry for the inconvenience caused.
8-18 18:55
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