Jorgehlopezc
lvl.4
Flight distance : 4957293 ft
Colombia
Offline
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Request (73849)
Dear Bruce the accident is not for lack of maintenance like sophie say, because after Dji responded to my request 68211, for the last same instant discharge of the battery, I realized the complete discharging and charging up to 100% according to your instructions. I repeat, when the battery placed in the drone, she updated its software spending 5% charge before the flight in question.
As shown in the video, the application never reported that the battery will was needed another process of complete discharging of the battery.
Annex copy of the conversation sustained today with one of their Dji technical, which clearly indicates that these instant downloads do not occur if the battery was charged to 100% and if it was stored for several days, the application reports, which are not he gave in this case.
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DJI
11:20:32
HELLO
Hello! This is Inspire 1 technical support center. What can I do for you?
My aircraft was sent to dealer to repair, how can I discharge the batteries without aircraft?
11:21:35
I think the repairs can take a long time
11:22:49
The battery will discharge automatically after 10 days in default if you leave the battery alone and do not open it.
11:24:11
After that, I have to do the process of complete discharge?
When I go to flight?
Not yet. The app will require you to do a fully discharge when necessary.
11:26:55
The battery will discharge ten days without use?
Yes, 10 days in default. If you did not change the setup on app , the time shall be 10 days.
11:29:03
Can I believe in the app for saying me when have to do de discharge process?
It's recommended to follow the requirements of app.
11:30:04
Can the battery discharge itself during flight?
The power will be consumed when flying.
11:31:37
the question is instantly discharged battery?
You mean will the power level dropped down instantly ?
Yes
11:32:57
You could fully charge the battery before flying for the sake of safety.
11:34:24
if the battery charge is 100% that guarantees me not to dropped down instantly?
may I trust in that?
11:36:52
Yes, if the battery is in fine condition, you could trust it. If you are not sure enough, you could send the battery to the support center for test.
11:38:52
ok Thanks
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For all this I beg you please meet my warranty claim which clearly succeeded by a technical failure of the battery.
I need the drone urgent because I use it for commercial purposes so I'm constantly flying and do not keep long periods of time.
Thank you for your attention and prompt response.
Jorge Hernán López C
General Manager Viewdrone Colombia |
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