I hope someone can help me , my phantom drone has a problem , I have my video iso set to Manual and my white balance off automatic. The problem is when I hit return to home all my settings change back to auto.I have tried resetting my camera settings and even reinstalled my drivers on remote and drone. And one more thing I have my settings for mov off and still still it records in mov. Not sure what to do.

Hi, we're sorry about the inconvenience. Would it be possible if you could clarify to us if the scenario happens upon using the RTH button or will it occur in a different scenario? Have you tried to use a different mobile device to isolate the problem? Please keep us posted on the latest progress. Thank you for your support.

DJI Tony Posted at 8-18 14:37
Hi, we're sorry about the inconvenience. Would it be possible if you could clarify to us if the scenario happens upon using the RTH button or will it occur in a different scenario? Have you tried to use a different mobile device to isolate the problem? Please keep us posted on the latest progress. Thank you for your support.

The return on my Apple iPad mini ,I haven’t tried the remote return to home . I’ll try it and let you know , thanks.

To be precise iPad 6th Generation

Peter Woodward Posted at 8-19 16:25
The return on my Apple iPad mini ,I haven’t tried the remote return to home . I’ll try it and let you know , thanks.

Thanks for the prompt reply. You may also use another device to isolate this matter. Please keep us posted on the latest progress.

DJI Tony Posted at 8-20 13:45
Thanks for the prompt reply. You may also use another device to isolate this matter. Please keep us posted on the latest progress.

I tried the return to home on the remote and it still did it, also I also tried using Apple iPhone 6 plus and it still did the same thing .

Peter Woodward Posted at 8-20 17:57
I tried the return to home on the remote and it still did it, also I also tried using Apple iPhone 6 plus and it still did the same thing .

Hi, thanks for the update. Would it be possible if you could provide us a sample of this situation for a further check? The video can be uploaded using google drive or dropbox then provide the link here. Thank you!

DJI Tony Posted at 8-21 15:49
Hi, thanks for the update. Would it be possible if you could provide us a sample of this situation for a further check? The video can be uploaded using google drive or dropbox then provide the link here. Thank you!

Ok , thanks

https://www.dropbox.com/s/stzsa723cuzyym1/Video%20Aug%2024%2C%204%2046%2030%20PM.mov?dl=0

https://www.dropbox.com/s/stzsa723cuzyym1/Video%20Aug%2024%2C%204%2046%2030%20PM.mov?dl=0

Peter Woodward Posted at 8-24 18:02
https://www.dropbox.com/s/stzsa723cuzyym1/Video%20Aug%2024%2C%204%2046%2030%20PM.mov?dl=0

Hi, we do appreciate providing useful proof showing the problem. May I know what is the version of your drone's firmware and the application? Is this the first time that you encounter this matter? We will forward this situation to our designated department for further clarification. Thank you for your support.

DJI go 4 app version 4.3.24 and aircraft and remote controller is version 01.00.2200. Please let me know if you need anything else , thank you

Problem has been going on for 4 or 5 months, I have your warranty and it’s still less than a year I have had it.

Peter Woodward Posted at 8-25 19:12
Problem has been going on for 4 or 5 months, I have your warranty and it’s still less than a year I have had it.

Good news, I found my problem . Under vision sensors settings, under advanced settings,RTH remote obstacles avoidance, I switched this off and my problem is gone .Can you pass this on to DJI Gamora , thanks .

I have similar problem

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