DJI Tony
Administrator
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Hi, we're sorry for the inconvenience. Would it be possible if you could verify if the error message is Disconnected on the gray bar or red? For the grey bar, the phone is not connected to the remote controller, ensure that the phone is connected to the RC via wi-fi. However, if it's on the red bar, the remote is not connected to the aircraft. You may perform a re-linking process to your unit. Also, ensure that the firmware is on the latest version. You may refer to the screenshot below.
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