After a week our smart controler is out of service, we think it's the battery, after our xt2, our x5s, and 10 batteries tb55 and a matrice 210 rtk down, what's the next problem we're going to suffer ?

At least it should be under warranty still.

Should all be under warranty, get it back to the retailer ASAP!

Hi, thank you for bringing this query for us. We're deeply sorry for the trouble that this has caused you. I will highly recommend you to send your DJI Smart Controller to us for diagnostics and we do have our designated department who will conduct an evaluation to your unit and the corresponding resolution will be provided. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. You may refer to the link below for you to contact them. Please don't hesitate to reach us if you have other inquiries or concern. Thank you for your kind and understanding. Cheers!

https://www.dji.com/support

DJI Gamora Posted at 8-22 12:06
Hi, thank you for bringing this query for us. We're deeply sorry for the trouble that this has caused you. I will highly recommend you to send your DJI Smart Controller to us for diagnostics and we do have our designated department who will conduct an evaluation to your unit and the corresponding resolution will be provided. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. You may refer to the link below for you to contact them. Please don't hesitate to reach us if you have other inquiries or concern. Thank you for your kind and understanding. Cheers!

https://www.dji.com/support

thank you, it's all under warranty fortunately, but I find disturbing the amount of problem on our equipment dji ...

Olivier Vietti-Teppa Posted at 8-22 22:31
thank you, it's all under warranty fortunately, but I find disturbing the amount of problem on our equipment dji ...

You're welcome and we do apologize for the inconvenience. Hope our designated department will provide you the best resolution for you after the damaged assessment. Thank you for your kind and understanding.