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Brandnew Osmo Pocked with a lot of issues
279 10 8-23 11:29
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Juliano Cruz
Second Officer
Flight distance : 3345433 ft
Brazil
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Hi everybody!

I just bought my brandnew Osmo Pocket and I'm experiencing a lot of issues:

  • All the SD cards I try to use on it, shows a message of invalid SD card, even SD cards with class 10 UHC 3;
  • All the time a message telling me the device is with a Waterproof Stanck appears all the time when my phone (iPhone X) is connected to the device;
  • The gimbal is weird, moves it self with no command, is horizontaly incorrect;
  • When I try to calibrate the gilbal, it occurs an Error;
  • When I try to update the Firmware, also occurs an Error.


I don't know what to do...

Has somebody experienced that?
8-23 11:29
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Ern
lvl.3

United Kingdom
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Hi  Sounds to me you have a faulty unit and needs to be returned
8-23 12:03
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AmyMarieBorg
lvl.4
Malta
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Hi, did you connect it to DJI Mimo App?
8-23 13:12
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Juliano Cruz
Second Officer
Flight distance : 3345433 ft
Brazil
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Hi people!!

I don't know how, but I forced the camera to side, and the gimbals did a movement similar when the turn off movement.
After that, I tried to calibrate de gimbal and everything is working now (It sounds something was blocked, I don't know...).
My SD cards aren't working, so I'll try to format them in ExtFat format trought my computer and retry to use them on Osmo.
I'll keep you informed if someone is with this issue...
8-23 13:44
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Juliano Cruz
Second Officer
Flight distance : 3345433 ft
Brazil
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AmyMarieBorg Posted at 8-23 13:12
Hi, did you connect it to DJI Mimo App?

Yes, I connect with DJI Mimo and doesn't work from there too. Know it's working, I don't know how and why, but I did a movement in the camera and everything is working on gimbal.
8-23 13:46
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DJI Stephen
Super Moderator

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Hello and good day Juliano Cruz. I am sorry for the trouble and it is great to know that you where able to fix the said issue. Please monitor the said situation and if the issue still persist I would recommend to contact our DJI support at https://www.dji.com/support?site=brandsite&from=nav . We have the professional team who would do their best to find out the reason of the said issue and then the corresponding resolution would be provided. Thank you.
8-23 14:10
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AmyMarieBorg
lvl.4
Malta
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Juliano Cruz Posted at 8-23 13:46
Yes, I connect with DJI Mimo and doesn't work from there too. Know it's working, I don't know how and why, but I did a movement in the camera and everything is working on gimbal.

I just found an MP3 file on mine. (SD Card) I don't know how it recorded it. I thought it only recorded videos and photos.
8-23 14:24
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Juliano Cruz
Second Officer
Flight distance : 3345433 ft
Brazil
Offline

AmyMarieBorg Posted at 8-23 14:24
I just found an MP3 file on mine. (SD Card) I don't know how it recorded it. I thought it only recorded videos and photos.

I saw only AAC media format on mine..
8-23 17:17
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Juliano Cruz
Second Officer
Flight distance : 3345433 ft
Brazil
Offline

DJI Stephen Posted at 8-23 14:10
Hello and good day Juliano Cruz. I am sorry for the trouble and it is great to know that you where able to fix the said issue. Please monitor the said situation and if the issue still persist I would recommend to contact our DJI support at https://www.dji.com/support?site=brandsite&from=nav . We have the professional team who would do their best to find out the reason of the said issue and then the corresponding resolution would be provided. Thank you.

Thank you very much! I'll be monitoring if the issues were really gone!
8-23 17:18
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AmyMarieBorg
lvl.4
Malta
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Juliano Cruz Posted at 8-23 17:17
I saw only AAC media format on mine..

Problem Solved, It was the audio file from a Slow Motion
8-24 00:23
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DJI Stephen
Super Moderator

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Juliano Cruz Posted at 8-23 17:18
Thank you very much! I'll be monitoring if the issues were really gone!

You are very much welcome Juliano Cruz. Have a safe and a happy filming always.
8-24 08:18
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