Have you got the Drone in connecting mode?
I assume you push the 3 buttons on the remote, but did you push the power button on the bird for 3 secs, till the beep?
(from 1:33)
Hi, we're sorry for the inconvenience. We would recommend checking your DJI Spark if the firmware is already updated. You may refer to the video tutorial below for updating your firmware using the DJI Assistant 2 and computer. The linking procedure is provided by S-e-ven. Please keep us posted on the latest progress.