Yesterday i fly my Phantom 4 normally, suddenly i has los signal and following down with no reason ( i attach my flight record but it can not support)
Otherwise my Mavic 2 Pro crashes and now the Forwarding sensor did not work anymore.Some body tell me the mainboard need to replace
i don't understand if ir right or not ?
Thans for your help

Hi, thank you for reaching out and we're sorry to know the incident happen to your drones. I would like to clarify if the DJI Phantom 4 Pro crashed on your previous flight?  Also, since your DJI Mavic 2 Pro crashed, I will highly recommend contacting our designated department at https://www.dji.com/support for you to send your unit into our repair facility for further evaluation. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link below. Please let us know if you have other inquiries or concern. Thank you for your understanding.


https://www.dji.com/service/policy.

That’s difficult to understand.



RedHotPoker

DJI Gamora Posted at 8-30 09:58
Hi, thank you for reaching out and we're sorry to know the incident happen to your drones. I would like to clarify if the DJI Phantom 4 Pro crashed on your previous flight?  Also, since your DJI Mavic 2 Pro crashed, I will highly recommend contacting our designated department at https://www.dji.com/support for you to send your unit into our repair facility for further evaluation. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link below. Please let us know if you have other inquiries or concern. Thank you for your understanding.

Hi Admin, i will try to send you a flight record of my phantom 4 pro soon.
And for mya Mavic 2 pro, i will bring to servive of DJI representative in Vietnam for repairing.
Thanks for your help !

He probably chrashed Phantom and before that a Mavic.That is all we know by now.

TrungLH Posted at 9-3 01:51
Hi Admin, i will try to send you a flight record of my phantom 4 pro soon.
And for mya Mavic 2 pro, i will bring to servive of DJI representative in Vietnam for repairing.
Thanks for your help !

You're welcome TrungLH. We're hoping that your drone will be fix as soon as possible and for you to fly it once again. Thank you for your understanding. Cheers!

That’s always the ultimate goal, to have an aircraft that operates trouble free.


RedHotPoker

DJI Gamora Posted at 8-30 09:58
Hi, thank you for reaching out and we're sorry to know the incident happen to your drones. I would like to clarify if the DJI Phantom 4 Pro crashed on your previous flight?  Also, since your DJI Mavic 2 Pro crashed, I will highly recommend contacting our designated department at https://www.dji.com/support for you to send your unit into our repair facility for further evaluation. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link below. Please let us know if you have other inquiries or concern. Thank you for your understanding.