Please select Into the mobile phone version | Continue to access the computer ver.
Need help Downloading Logs to explain accident
762 6 2019-9-2
Uploading and Loding Picture ...(0/1)
o(^-^)o
fansb05bb589
lvl.3
Flight distance : 325725 ft
  • >>>
United States
Offline

As mentioned in an earlier thread, my Mavik Pro fell out of the sky into Casco Bay Maine for no apparent reason.  The weather was great, no obstacles, light wind and the drone was not ascending or descending...just taking photos of a lobster boat when the screen went blank and I saw a splash.  I have read the suggested tutorial at www.phantomhelp.com/LogViewer/Upload but I am using an IPOD mini for my controller and do not have a Mac desktop or laptop.  So I am stalled when it says to transfer data to Itunes on a Mac computer.  How do I transfer IPOD data to a PC that has ITunes on it?  Any tips would be greatly appreciated, because I am devastated by the loss of the Mavik, particularly when there was no apparent reason for it.  Thanks for any help anyone can give.
2019-9-2
Use props
WHWFD
lvl.1
Flight distance : 3881 ft

Offline

I think, it's commented below. The description is for Windows PC with iTunes installed, too.
https://www.phantomhelp.com/tips ... logs-from-itunes.29

2019-9-2
Use props
Estelle Lau
Captain
Flight distance : 38632 ft
  • >>>
Offline

Sorry for the crash, hope you can figure it out soon.
2019-9-2
Use props
fansb05bb589
lvl.3
Flight distance : 325725 ft
  • >>>
Offline

I've been able to get the files to ITunes but after saving to documents and trying to open the document, I get nothing but jibberish.  I'lve tried looking at a couple of Utube videos to see how to open a .DAT file but nothing has worked.  I'm getting really frustrated!  Please help!
2019-9-3
Use props
DroneyMcDroneface
lvl.3
Flight distance : 11283 ft
Offline

https://www.phantomhelp.com/LogViewer/Upload/  <----- go here. You accomplished what you first asked in your thread (you downloaded them to send to DJI). Now you want to view the logs yourself to see what happened? That link will help.
2019-9-3
Use props
fansb05bb589
lvl.3
Flight distance : 325725 ft
  • >>>
Offline

DroneyMcDroneface Posted at 9-3 17:32
https://www.phantomhelp.com/LogViewer/Upload/

Thanks for your continued help....
2019-9-4
Use props
DJI Stephen
DJI team
Offline

Hello and good day. I am sorry to know that your DJI Mavic Pro fell out of the sky into Casco Bay Maine. Kindly please contact our DJI support team to start up a case for the said drone at https://www.dji.com/support?site=brandsite&from=nav . We have the professional team who would do their best to fix and find out the reason of the incident and then the corresponding resolution would be provided. Again I am sorry for what happened and thank you for your support.
2019-9-6
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules