Foogy64
lvl.1
United Kingdom
Offline
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DJI Diana Posted at 2019-9-7 13:26
Hi, I am sorry to know what happened to your previous flight with your Inspire 2. Since this unfortunate incident happened I would recommend you contact our DJI support team to start up a ticket for the said drone at https://www.dji.com/support?site=brandsite&from=nav. We have the professional team who would do their best to fix and a corresponding resolution would be provided. Please note that the repair cost will depend on the warranty period of the said drone; otherwise, valid charges will apply and sending in the unit to the Recommended Service Center will void its warranty to DJI directly please see attached file for reference. Just a friendly reminder that DJI does not recommend doing a DIY dissembling and reassembling your DJI drone. To avoid further damage on the said unit and this process can void the warranty of the said drone as well. Thank for understanding and for your support. If there is any further question, feel free to contact us. Wish you have a good time!
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Thank you for your response but you are mistaken in that you say I have an inspire 2,: I have an inspire 1 which I know is not covered by my warranty any longer so that is not an option for repair. I have contacted the dji dealer who i originally purchased the drone from to get a repair estimate or obtain replacement parts as it is a fairly simple fix but the dealer advised me that he couldn’t undertake a repair or supply the parts I needed as they simply were no longer available from dji which I have to say is shockingly bad considering the cost of an inspire 1, when I paid almost £1800 for my drone I expected the parts availability to be good for at least 5 to 10 years but it seems this isn’t the case, as soon as a newer model becomes available then parts availability for the older model seems to be non existent unless you can find new old stock somewhere or purchase second hand parts if you can find them. So if there is a solution you can suggest then I would be delighted to hear what that might be. |
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