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Token to unlock does never arrive within 5 min
1520 3 2019-9-8
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fritzphoto
lvl.1
Offline

Allmost impossible to unlock a authorisation zone on the DJI website. Went through all the steps and when it comes to enter the Token I can't because it never arrives within the 5 min and so it says that the token is uncorrect. I pressed send only once and then have to wait at least 10 min until the token is sent to my mobile.
Don't know what to do but this is quite a situation and totally puts me off from DJI drones. That way I can not work and rely on their products for my work
2019-9-8
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fritzphoto
lvl.1
Offline

2019-9-8
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DJI Stephen
DJI team
Offline

Hello and good day fritzphoto. I am sorry for the trouble this ha caused and thank you for reaching out. Please send an email to flysafe@dji.com for us to be able help you further assist you with regards to this matter. Thank you.
2019-9-8
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fritzphoto
lvl.1
Malta
Offline

this unlock procedure just sucks. Will not buy another dji product in the future if this does not improve
2019-10-21
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