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DJI Care Refresh Express Support Request Frushtration
1162 4 2019-9-8
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JeffreyWhittakerPhoto
lvl.1
Flight distance : 538455 ft
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So after a year of no crashes, my Mavic Air cliped a tree and fell to the ground. I purchased DJI Refresh filled sent in an email and they
wrote back telling me I may want to look at express service. So I start to fill out the form, and the system tells me my serial number.
I get this message "
Sorry, the SN you entered is not bound to DJI Care Refresh. Please enter the SN again or contact DJI Support." The problem is

I purchased the drone from DJI and purchased the Refresh with the drone. Very frushtraded process.



2019-9-8
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Jeffrey Whittaker
lvl.1
Flight distance : 538455 ft
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The  frustration is I purchased the DJI Care Refresh when I purchased the drone from DJI and also renewed it a month ago, and the system doesn't seem to see that I have the service in the express area.
2019-9-8
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, we're sorry about the experience. Please PM your Aircraft's Serial Number to further check whether your unit still have Care Refresh bound to it and help you further.

Thanks!
2019-9-8
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JeffreyW
lvl.1
Flight distance : 538455 ft
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Sent you pm with serial number
2019-9-8
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JeffreyW
lvl.1
Flight distance : 538455 ft
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Well frustration was due on my part, I entered the wrong serial number I used an O instead of a 0 (zero).... Support on this forum caught the mistake... amazing support thank you DJI Diana
2019-9-8
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