Theruleman
lvl.1
Flight distance : 41611 ft
Offline
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DJI Mindy Posted at 9-10 18:52
Hi Theruleman, we are sorry that the warranty service was not provided on your case, upon checking the case, the drone was evaluated as crash and water-damaged, only replacement service will be provided in this situation, and you also mentioned in the case that the drone went down about 10 feet away landing in small pool of water.
The price in the quotation is official, I see your case has been escalated to the team for further follow-up by DJI Diana in another thread: https://forum.dji.com/thread-193948-1-1.html We will have someone to contact you soon, please wait patiently. Thank you.
Had I not mentioned the water they would have never known. The $650 is basically telling me that my drone is scrap, when I know that it will be turned into a refurb and sold again. That being said, $650 is a retail MSRP price that gives me NO value for my drone. We are talking No controller, battery or anything for $650 and what you see in the picture as a "trade in". My stance is if you want $650, I want my worthless drone back and the replacement . You can't get both full price (above market price) and give me nothing off. If it would take $200 to flip my drone and you strive to make it perfect, then what policy says I cannot pay have you turn mine into a refurb, and don't replace anything that is not needed, it has a total of 41000 ft of flight, no way it has no value. When you offer nothing, it implies that is has no salvage value at all and cant be refurbed. |
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