Hi!

I bought this battery at Amazon (DJI Shop) in Sep 5th, but it isn’t work.  Help me!!!


Watch the video https://youtu.be/pt6cArJO94M


Amazon link
https://www.amazon.com/gp/product/B01M0NUM64/ref=ox_sc_act_title_2?smid=A762DAYKU2MSF&psc=1

Send it back.

Hi, thank you for reaching out and we're sorry for the inconvenience caused. I will highly recommend you to contact our support team to start up a ticket at https://www.dji.com/support. We will conduct an evaluation of your battery to find out what is the reason for the problem. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding. Cheers!

Did you try to leave it on the charger for 60 minutes (any lights flashing)?  Maybe my stupid suggestion but give it a try. Does your charger works with your other batteries? (Fills them full)?

Micato Posted at 9-17 11:30
Did you try to leave it on the charger for 60 minutes (any lights flashing)?  Maybe my stupid suggestion but give it a try. Does your charger works with your other batteries? (Fills them full)?

I did and isn't working.
My other batteries are working and charging normally.

Thanks

Neither does your Google Translator...

Ship it back

No brainer,  return it to the shop.

Send it back via the Amazon returns policy.