Good evening! I need your knowledge with the spark that I use, I met a big problem the spark it is blocked and since more possible to find the wifi signal of spark, even with the manipulation of 9sec by pressing the button of the battery (I do not have the beeps) the drone does not load the spark is not detected by the software nor by windows, do you think that the drone is damaged?

Hi, we're sorry for the inconvenience. I would like to clarify that the wi-fi of your Spark doesn't appear on the wi-fi setting of your mobile device? May we know what happened to the drone prior to experience this problem? Have you updated the DJI spark? Please let us know the latest progress. Thank you for your support.

I did not have its own charger I loaded it with a 12-volt charger. I never did an update, I loaded the drone I pressed the battery button 9 seconds to activate the wifi and the wifi does not activate the drone does not work anymore