Stops recording at exactly 11 seconds
1057 8 2019-9-19
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Sweetblu
lvl.1
Flight distance : 2428 ft
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SO lets start off with I have been using the same 200GB Ultra SD card (U3 rating) since I bought my pocket during the launch month. IT IS NOT AN ISSUE WITH THE SD CARD.

Whenever I go to record now it will do so for 11 seoncds and then stop. WHen I try to play back the video it is only a 5 second clip, or it shows as a 1 second ut then I play it and it is 6 seconds long.

I have formatted the card both with sd card formatter, and the Osmo itself. No change.

I am getting VERY upset ,a nd I bought this for a trip I a going on in 3 weeks. WHat the hell is going on!


2019-9-19
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Gulfstream
lvl.4
Flight distance : 98996 ft
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Have you factory reset the Osmo?
2019-9-19
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fansfe82067d
Second Officer
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Does the card work ok in another device, and does another card work ok in the Pocket?
2019-9-19
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djiuser_SGtX4I7iJci7
lvl.3
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First thing to do, as others have commented, is to try another memory card.
2019-9-19
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Neo Supreme
lvl.4
Flight distance : 76329 ft
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If it still isn't working, then do a factory reset on the Osmo.
2019-9-20
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DJI Gamora
Administrator

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Hi, thank you for reaching out and we're sorry for the inconvenience caused. Can you please try to use a different SD card for us to further isolate the issue? Please keep us posted. Thank you!
2019-9-20
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Sweetblu
lvl.1
Flight distance : 2428 ft
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Sorry been busy with work recently.

I have tried two other cards all do the same thing.

This card works perfectly fine in my LG360 cam.

I have already done a factory reset.
2019-9-20
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fansfe82067d
Second Officer
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I'd get it to a service facility as soon as -possible then.
2019-9-20
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DJI-Osmo-User-1
lvl.4
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Have you tried removing the card and recording directly to  your mobile in lite mode? The card your trying must be a quality card and u3 speed as a minimum.
2019-9-21
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