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Dji support kidding me
640 8 9-20 06:01
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Dron-e
First Officer
Flight distance : 1306729 ft
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Sent a Ph3 Standard to DJI that could fly perfectly, apart from the broken camera (not getting straight after powering on), got a 250€ invoice as they stated that the main board was broken as the aircraft couldn't link to the rc (I flew tenths of times with the broken camera before shipping it, don't know where this damage come from). Well, I bite the bullet, pay and get a new unit.
After a few months, the new unit starts loosing video signal at less than 30m, so I ship it back again, referring to the old CAS, being sure that it will be covered by warranty.
This is what I get back:
there are 2 MICROSCOPIC scratches on a motor and the landing gear (no collisions, no crashes, no hard landings), so the aircraft is not covered by warranty. They must pop in a new main boardagain, along with a new gimbal board, a new motor and a landing gear, grand total 240€.


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9-20 06:01
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, On behalf of DJI I extend my sincere apologies for the issues that you have experienced with us. We already forwarded this issue to the Management Team for them to respond to your issue via email or phone as soon as possible. Rest assured that this will be sorted out sooner and with ease. Appreciate your support and understanding.
9-20 07:51
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SupCarlos
Second Officer
Flight distance : 976493 ft
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Wow you have a lot of DJI products. Good luck man, let us know how you make out
9-23 04:31
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Dron-e
First Officer
Flight distance : 1306729 ft
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DJI Diana Posted at 9-20 07:51
Hi, On behalf of DJI I extend my sincere apologies for the issues that you have experienced with us. We already forwarded this issue to the Management Team for them to respond to your issue via email or phone as soon as possible. Rest assured that this will be sorted out sooner and with ease. Appreciate your support and understanding.

Dji asked me to share the logs of all my flights to re-evaluate the case.
9-24 04:13
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DJI Diana
Administrator
Flight distance : 2408 ft

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Dron-e Posted at 9-24 04:13
Dji asked me to share the logs of all my flights to re-evaluate the case.

Hi, thanks for getting back with us. Please share the logs via email so we can re-evaluate and conduct further investigations. Thank you!
9-24 07:01
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Dron-e
First Officer
Flight distance : 1306729 ft
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DJI Diana Posted at 9-24 07:01
Hi, thanks for getting back with us. Please share the logs via email so we can re-evaluate and conduct further investigations. Thank you!

I have already shared the logs. I will update you, meanwhile, thanks for the support.
9-25 08:07
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DJI Diana
Administrator
Flight distance : 2408 ft

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Dron-e Posted at 9-25 08:07
I have already shared the logs. I will update you, meanwhile, thanks for the support.

You're most welcome.  If there is any further question, feel free to contact us. Wish you have a good time!

9-25 13:11
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Dron-e
First Officer
Flight distance : 1306729 ft
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DJI Diana Posted at 9-25 13:11
You're most welcome.  If there is any further question, feel free to contact us. Wish you have a good time!

Hi Diana, I whrite you again.
10-9 07:03
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DJI Diana
Administrator
Flight distance : 2408 ft

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Dron-e Posted at 10-9 07:03
Hi Diana, I whrite you again.

Hi, we sent you a PM. Please check later. Thank you.
10-9 07:58
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