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Unlocking - both prior and onsite
300 1 9-20 09:26
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Jaygrovr
lvl.2
Flight distance : 24993 ft
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Recently I had a shoot where I was very close to a no fly zone.  I got the appropriate authorizations to fly there.  I went onto the self unlocking website by DJI, and had some trouble making sure I was selecting the right area, so I just went and selected the ones that I could.  After I got all of those unlocked, I could no longer find the unlock areas on my crystalsky remote.  I have an inspire 2 with normal remote and crystalsky screen.  That area of the menu totally disappeared.  I had to leave for the site, hoping that maybe when I get there it would let me either use the pre self unlocking I did or even a mobile unlock.  

Once I got to the site, the prior unlockings I did were still not accessible through the menus of the crystalsky.  That area of the options menu totally disappeared.  So I attempted to do mobile self unlocking.  First time, I setup wifi and internet and connected the crystalsky to the internet, and attempted to self unlock.  I never got past the login screen.  I typed my username and password and nothing happened.  I attempted the same thing on my iphone while connected to the remote, and it popped up a message saying "not authorized".  

What is the proper way to get areas unlocked, even if its a NFZ and I have approval?  How can I prevent this issue from happening again.

thanks

Jason
9-20 09:26
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DJI Stephen
Super Moderator

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Hello and good day Jason. I am sorry for the trouble this has caused. Kindly please send an email to flysafe@dji.com for us to be able help you further assist and help you with regards to this matter. Thank you.
9-20 12:08
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