Shipping delay at FedEx
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7579 35 2019-9-20
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fansd3c92553
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  1#
Hello DJI,

There is a shipping delay for my order. Order number [color=rgba(0, 0, 0, 0.85)]0019875444150. According to the Order Details there is a Clearance delay - import. On FedEx's site it says "Shipment requires a Commercial Invoice." Please advise, as I've been wating for my order since August.
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[color=rgba(0, 0, 0, 0.85)]Thank you.
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2019-9-20
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DJI Mindy
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  2#
Sorry for the shipping delay, we will verify with the logistics team and keep you updated soon, appreciate your patience.
2019-9-20
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MikeLee
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  3#
I think my Osmo 3 Mobile is sitting on the same pallet in Memphis, TN that yours is on. I'm getting the same delay since Friday. Ordered on Aug 19.
2019-9-22
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DJI Mindy
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  5#
MikeLee Posted at 9-22 13:05
I think my Osmo 3 Mobile is sitting on the same pallet in Memphis, TN that yours is on. I'm getting the same delay since Friday. Ordered on Aug 19.

Hi MikeLee, sorry for the inconvenience caused, our logistics team is verifying with the FedEx currently, if there is any news, we will keep you updated.
2019-9-22
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SupCarlos
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  6#
Since August 19th? WOW that's horrible! Hopefully DJI sends you another one.
2019-9-23
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Bumbolio
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  7#
Same issue here as well.  I ordered mine on August 22nd, took the day off to receive and sign for the package.  Was excited to finally get to use my Osmo Mobile 3, but it seems that I won't get it today :/
2019-9-23
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blakatos
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  9#
Just checked on my order (originally to be delivered today) and saw that my order of an Osmo Mobile 3 is also stuck in Memphis (order #0018547590793). Anyone have any advice?
2019-9-23
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IBMdude
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  10#
Looks like we are all in the same boat, er... aircraft.  
2019-9-23
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Moonjo
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  12#
Now checking on my FedEx tracking number I get this, "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." Not encouraging.
2019-9-23
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Skellcat
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  13#
Mine is delayed in Memphis as well. Called support a few days ago and they said it would be taken care of but still waiting. Frustrating to say the least.
2019-9-23
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Moonjo
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  15#
Shipping status on FedEx's site says the shipments have been released. Expected delivery is for tomorrow the 24th. Hope everyone else's orders that were delayed in Memphis will be arriving soon too.
2019-9-24
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blakatos
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  16#
Confirmed that my shipment is also currently in transit again according to FedEx.
2019-9-24
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MikeLee
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  17#
Mine is released as well. Curiously, the order is missing from the DJI website account. Fedex says I will receive on the 25th.
2019-9-24
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Moonjo
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  18#
I meant mine should be arriving tomorrow the 25th. You know. Since today is the 24th. But that would have been a nice surprise.
2019-9-24
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DJI Mindy
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  19#
Moonjo Posted at 9-24 11:45
I meant mine should be arriving tomorrow the 25th. You know. Since today is the 24th. But that would have been a nice surprise.

Hi Moonjo, sorry for keeping you waiting because of the clearance delay, it has been released and hope you will get it soon.
2019-9-24
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Moonjo
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  21#
Arrived this morning. Thank you, DJI Mindy.

2019-9-25
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blakatos
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  22#
Mine arrived today as well. Thank you to any DJI folks who made the requisite calls!
2019-9-25
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SupCarlos
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  23#
Moonjo Posted at 9-25 06:52
Arrived this morning. Thank you, DJI Mindy.

[view_image]

I like how you have the forum open on your screen. Very cool!!
2019-9-26
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DJI Mindy
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  24#
Moonjo Posted at 9-25 06:52
Arrived this morning. Thank you, DJI Mindy.

[view_image]

No problem, enjoy with the device.
2019-9-27
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djiuser_zKBS8AlPIoki
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  25#
Hey my order is stuck in Tennessee as well.

Reason for delay:

A verification of the country of manufacture is required.

Recommended action:

Shipper or Importer must provide verification of the country of manufacture for shipment.

2019-12-14
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DJI Mindy
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  26#
djiuser_zKBS8AlPIoki Posted at 12-14 13:15
Hey my order is stuck in Tennessee as well.

Reason for delay:

Hi there, sorry for the waiting. May I have your order number, please? I'll help to check with the logistics department.
2019-12-14
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djiuser_zKBS8AlPIoki
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  27#
DJI Mindy Posted at 12-14 18:41
Hi there, sorry for the waiting. May I have your order number, please? I'll help to check with the logistics department.

Yes it's

G-SHP-6092-56-9991
2019-12-14
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DJI Mindy
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  28#
djiuser_zKBS8AlPIoki Posted at 12-14 23:09
Yes it's

G-SHP-6092-56-9991

Sorry that I didn't find anything via the number you provided. Did you order from our online store? If yes, it should be all numbers.
Or please provide us your email account which you used to place the order, thank you.
2019-12-16
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djiuser_zKBS8AlPIoki
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  29#
DJI Mindy Posted at 12-16 02:24
Sorry that I didn't find anything via the number you provided. Did you order from our online store? If yes, it should be all numbers.
Or please provide us your email account which you used to place the order, thank you.

singhnarj3@gmail.com

Tracking number 108640462404
2019-12-16
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DJI Mindy
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  30#
djiuser_zKBS8AlPIoki Posted at 12-16 02:53
singhnarj3@gmail.com

Tracking number 108640462404

Still no result, did you place the order from DJI official online store https://store.dji.com/?site=brandsite&from=nav?
2019-12-16
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djiuser_zKBS8AlPIoki
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  31#
DJI Mindy Posted at 12-16 03:00
Still no result, did you place the order from DJI official online store https://store.dji.com/?site=brandsite&from=nav?

Yes. I used Google. Please check the tracking number from FedEx

https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=108640462404%2C&ved=0CAEQqNcDKABqFwoTCNedjJCWuuYCFX_14wcdBosPGxAZ

2019-12-16
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DJI Mindy
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  32#
djiuser_zKBS8AlPIoki Posted at 12-16 04:31
Yes. I used Google. Please check the tracking number from FedEx

https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=108640462404%2C&ved=0CAEQqNcDKABqFwoTCNedjJCWuuYCFX_14wcdBosPGxAZ

With this tracking number, we still cannot locate the order and verify the status. We are really sorry about this.
May we have a screenshot of your order? Are you sure you were not ordering from Amazon or other platforms?
2019-12-17
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djiuser_uTXuscK9i5bf
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  33#
DJI Mindy Posted at 2019-12-17 19:32
With this tracking number, we still cannot locate the order and verify the status. We are really sorry about this.
May we have a screenshot of your order? Are you sure you were not ordering from Amazon or other platforms?

My order is stuck in Memphis!

Tracking #441412128870
Order #0018048294268

Please help!
2020-2-27
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DJI Mindy
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  34#
djiuser_uTXuscK9i5bf Posted at 2-27 12:29
My order is stuck in Memphis!

Tracking #441412128870

It usually takes 1-2 business days for the clearance, our logistics team will handle it, appreciate your patience and understanding.
2020-2-27
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djiuser_vqBhVcN8qsUP
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  35#
My order for the Mavic Air 2 is also stuck in Memphis, labeled as “clearance delay - import” what can I do about this? It is needed for June 30th, please do everything possible.
2020-6-28
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DJI Mindy
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  36#
djiuser_vqBhVcN8qsUP Posted at 6-28 10:53
My order for the Mavic Air 2 is also stuck in Memphis, labeled as “clearance delay - import” what can I do about this? It is needed for June 30th, please do everything possible.

Hi there, sorry for the customs clearance delay. I failed to get the order number via your Forum account, may I have the order number so that we could help check?
2020-6-28
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djiuser_vqBhVcN8qsUP
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  37#
Order Number: 187316937107
2020-6-28
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djiuser_vqBhVcN8qsUP
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  38#
DJI Mindy Posted at 6-28 23:27
Hi there, sorry for the customs clearance delay. I failed to get the order number via your Forum account, may I have the order number so that we could help check?

Order Number: 187316937107
2020-6-28
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DJI Mindy
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  39#
djiuser_vqBhVcN8qsUP Posted at 6-28 23:54
Order Number: 187316937107

Sorry to keep you waiting, our logistics team is working on it, appreciate your understanding and patience.
2020-6-29
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djiuser_nUL3okb9a06u
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  40#
me too, It has been clearance delay in Memphis, Tennessee for 3 days now due to some required information needs to be provided by shipper and importer ,,,, I contacted customer Service three times they escalated this to the logistics team three times
2020-7-10
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DJI Mindy
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  41#
djiuser_nUL3okb9a06u Posted at 7-10 08:36
me too, It has been clearance delay in Memphis, Tennessee for 3 days now due to some required information needs to be provided by shipper and importer ,,,, I contacted customer Service three times they escalated this to the logistics team three times

Hi there, we sincerely apologize for the shipment delay, at the moment, the package has been released and it is in normal transit process, we hope you will receive it soon.
2020-7-11
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