GMyoda
lvl.1
Offline
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DJI Mindy Posted at 9-23 20:34
Hi GMyoda, we are sincerely sorry for the difficulties with the drone, I managed to get the email record via your Forum account, upon checking the details, the response was delayed because the support team was verifying with our engineers, sorry to keep you waiting. We will forward your experience to the related team for attention and shortening the response time and provide a timely service.
We have also informed the team to provide the steps to send in as soon as possible, please note the email update, thank you.
Hi Mindy, I do not feel like anyone from DJI has given any time or attention to the gimbal problem. Got a reply from Cass from Customer Care; ...
" in regards to the Mavic 2's gimbal will sometimes move straight down during flight, as the aircraft's attitude is too large and the nose is tilted too far. To avoid reaching the limit, the gimbal will move downward which is not the product malfunction, we are regretting to tell you that we wouldn't be able to provide warranty service for your case."
From day one, I have provided clear videos that show the gimbal is not at its limit, the craft is flying slow, and with very low wind. Yet no one seems to understand or care. Did anyone really take a look at my videos? Wouldn't you want to see the flight logs? My guess is the drone I bought from you guys is a refurbished one (bought as replacement for a crashed drone direct from DJI) that wasn't tested adequately and no one wants to take responsibility for the mistake.
And this is the solution I am offered;
Here are some suggestions for reference:
When the aircraft flies forward against the wind, a larger attitude is required in order to resist the wind turbine, and the gimbal is relatively easy to hit the upper limit. It is recommended to adjust the gimbal downward or slow down the flight speed.
When the aircraft is flying forward, move the gimbal upward. If the gimbal is close to the limit, it will automatically move downward. It is recommended not to move the gimbal up to the top when flying forward.
When the aircraft flies backward, and the control sticks are suddenly released, the attitude of the aircraft will change too much due to the rapid braking. It is recommended to slow down the drone slowly when flying backward.
When the drone is flying forward in S-mode, the flight speed is faster, and the attitude of the aircraft is larger. It is recommended to adjust the gimbal's movement downward or control the aircraft to avoid sudden changes in speed.
Since DJI is incapable of diagnosing and fixing this gimbal problem I am going to make a video flying my defective drone along side my friend's mavic with identical settings. Then we can all clearly see just how bad this problem is. |
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