Hi,

My Smart Controller has been delivered to the DJI Repair centre in the Netherlands but has not been unpacked since over one week. Is there any way this can be expedited or is the package lost? Had some work to do so I'm very happy if I get my Smart Controller back soon.

Any help from a moderator will be appreciated!

certainly not like the Texas DJI firm

Hi Turbo16v, sorry to know your package still hasn't been checked-in, I managed to get the case number via your Forum account, your location is not qualified for the shipping label unfortunately, may I have the tracking number which you used to ship the Smart Controller so that we can help? Thank you.

Dear Mindy

Thank you for your Reply. I just send you the tracking number from swiss post with the "Personal Message".

I put the case number all over the package as requested ;)

Turbo16v Posted at 9-24 03:32
Dear Mindy

Thank you for your Reply. I just send you the tracking number from swiss post with the "Personal Message".

Thank you for the details, we will verify with the local team and come back to you soon, please wait a moment.

Case is solved now.

Thank you so much DJI Mindy and the rest of the repair Team