I submitted an online repair request 2 days ago however I have still not received the postage label to send my drone back to DJI. How long does it take for the email with the shipping label to come through? My Case number is

CAS-3564272-B8R7S8.

Thanks

Hi there, upon checking the case, the shipping label should have been sent to you, please check your spam folder as well. In addition, I will PM you the tracking number which you may use to search in your mailbox. Please check my PM later, thanks.

DJI Mindy Posted at 9-24 19:06
Hi there, upon checking the case, the shipping label should have been sent to you, please check your spam folder as well. In addition, I will PM you the tracking number which you may use to search in your mailbox. Please check my PM later, thanks.

I have checked my entire email (inbox, spam folder, and junk folder) and have not received the email containing the shipping label. Is it possible to have it sent again? Thanks

djiuser_lQWqlvopcQ3i Posted at 9-24 22:11
I have checked my entire email (inbox, spam folder, and junk folder) and have not received the email containing the shipping label. Is it possible to have it sent again? Thanks

We will inform the team to send again, by the way, could you please PM me your another backup email account?

The shipping label has been sent again to your two email accounts, could you please check again?

It just happened the same to me

Ricky Castillo Posted at 7-23 06:34
It just happened the same to me

Hi Ricky, the shipping label should have been sent to you about 10 hours ago, could you please double check the email from UPS?

I submitted my case on Sunday and still no email with a shipping label. My case is CAS-4689716-X1YL9
I have searched my entire email mailboxes.

Lyle St John Posted at 7-29 14:34
I submitted my case on Sunday and still no email with a shipping label. My case is CAS-4689716-X1YL9
I have searched my entire email mailboxes.

Hi Lyle, as per checking, the shipping label has been sent to you. I will ask the proper team to send it again, if you still can't find the email, please provide a backup email to me, thank you.

DJI Mindy Posted at 7-29 22:15
Hi Lyle, as per checking, the shipping label has been sent to you. I will ask the proper team to send it again, if you still can't find the email, please provide a backup email to me, thank you.

Thanks, I got the shipping label, just clarify before I send anything. I got a fly more pack. I have selected full product set to send back. What exactly am I to send? Batteries, controller, everything I got?

Lyle St John Posted at 7-30 12:37
Thanks, I got the shipping label, just clarify before I send anything. I got a fly more pack. I have selected full product set to send back. What exactly am I to send? Batteries, controller, everything I got?

You can just send the damaged parts back if there is no issue with the controller and other batteries.
You can send the drone and battery and the propellers, if the battery is severe damaged, please don't send it back, keep the picture of the battery and dispose of it propely.
If there is a need to check the controller and batteries, you can also send them in. Please remove the SD card if you have one inserted to the drone.
Hope this provides you with the info.

Case Number：CAS-4741917-X6Z6D5     didn't get a shipping label

djiuser_WuJZJNsmWJQH Posted at 7-31 16:52
Case Number：CAS-4741917-X6Z6D5     didn't get a shipping label

Hi there, the shipping label usually will be sent in 24-48 working hours if your address is qualified for it. I see the case was just created, please wait patiently and we will also inform the team to send as soon as possible once they are on duty.

I submitted my case Saturday night and I was wondering if there was any chance of the shipping label being sent to me today?

fans2a62bd7f Posted at 9-14 11:05
I submitted my case Saturday night and I was wondering if there was any chance of the shipping label being sent to me today?

My case number is CAS-5021482-Q6Z0L7

fans2a62bd7f Posted at 9-14 11:05
I submitted my case Saturday night and I was wondering if there was any chance of the shipping label being sent to me today?

Hi there, sorry for the late response. As per check your case, the shipping label has been sent to you via email, kindly please check it. If there is any further assistance needed, please feel free to let me know.

Hello I did my refresh yesterday and still didn’t get a shipping label
I checked my spam and all folders is there a way to send again my case number is CAS 5091248-G3Y3H5

fansed816373 Posted at 9-21 19:59
Hello I did my refresh yesterday and still didn’t get a shipping label
I checked my spam and all folders is there a way to send again my case number is CAS 5091248-G3Y3H5

Hi there, as per check, the shipping label has been sent to your email today, kindly please check it.  Thanks.

DJI Natalia Posted at 9-22 00:17
Hi there, as per check, the shipping label has been sent to your email today, kindly please check it.  Thanks.

thank you? is there a way i can pay for ups Air shipping back? it was delivered but not in DJI system yet

fansed816373 Posted at 9-25 14:22
thank you? is there a way i can pay for ups Air shipping back? it was delivered but not in DJI system yet

Hi, thank you for your update, it may need 1-2 business days for the team to check the drone into the system, Once the drone is checked in, we will ship the drone out to you.
The shipping we offered is regular ground shipping. You may need to pay the shipping fee if you would love to get expedited shipping, please let me if you decided to request the expedited shipping, I will try to ask the proper team to help.

Hi I have also been waiting a few days for my sending label to arrive by email, case number CAS-5153416-H7S1N8

djiuser_mvSBJ42Qy2ke Posted at 10-2 13:36
Hi I have also been waiting a few days for my sending label to arrive by email, case number CAS-5153416-H7S1N8

Dear customer, upon checking the case details, it seems you input the wrong email when filling in the online form, the email should end with hotmail.com, but you input hotnail.com, we will correct it in the case and inform the team to send the shipping label again in working hours.

I also submitted a case for the DJI Care Refresh Express on Wednesday Jan 6. CAS-5757025-C8B9X1  I have not received a shipping label as of yet. I have checked all folders of the email account including spam. Spoke with the online support chat yesterday Jan 7, and they said the label was being sent to my email and would take 1 business day. I have not received anything.

djiuser_yR5MbBA6KzWT Posted at 1-8 13:10
I also submitted a case for the DJI Care Refresh Express on Wednesday Jan 6. CAS-5757025-C8B9X1  I have not received a shipping label as of yet. I have checked all folders of the email account including spam. Spoke with the online support chat yesterday Jan 7, and they said the label was being sent to my email and would take 1 business day. I have not received anything.

Hi there, as per the case, the shipping label was sent to you, please check the email or spam folder. Please let me know if you do not receive it.

Hi,

I submitted my refresh care inquiry about an hour ago and have not received my shipping label in my email. I have checked my spam as well, my case number is: CAS-5773965-W6K1T3.

Thanks in advance.

djiuser_RqIebMRbgfcT Posted at 1-9 14:42
Hi,

I submitted my refresh care inquiry about an hour ago and have not received my shipping label in my email. I have checked my spam as well, my case number is: CAS-5773965-W6K1T3.

Hi, please be advised that the shipping label will be sent in 2 business days, please wait patiently.

DJI Mindy Posted at 2019-9-24 19:06
Hi there, upon checking the case, the shipping label should have been sent to you, please check your spam folder as well. In addition, I will PM you the tracking number which you may use to search in your mailbox. Please check my PM later, thanks.

Hi, I know this is an old thread but I have the same issue. I have not received a Shipping label. My case number is CAS-5886985-J6W3M7.

Thanks  

djiuser_8yXenJhBapxY Posted at 2-15 09:40
Hi, I know this is an old thread but I have the same issue. I have not received a Shipping label. My case number is CAS-5886985-J6W3M7.

Thanks

Hi there, the shipping label will be sent to your email within 24-28 business hours, please wait patiently. Thanks.

DJI Natalia Posted at 2-15 22:19
Hi there, the shipping label will be sent to your email within 24-28 business hours, please wait patiently. Thanks.

Okay, thanks for the reply.

djiuser_8yXenJhBapxY Posted at 2-17 01:08
Okay, thanks for the reply.

You're most welcome. Should there any other concerns, please feel free to let me know.

Good morning again, I could not find my previous post but I also did not receive a return label for case CAS-6131116-G7Z1T4

Checked all my boxes, please help

djiuser_GxRrYaYhbp4b Posted at 3-31 00:15
Good morning again, I could not find my previous post but I also did not receive a return label for case CAS-6131116-G7Z1T4

Checked all my boxes, please help

Hello, the shipping label was just sent to your email, please check again, please let me know if you have not received it, thank you.

I recently tried to use DJI care express for my mini 2. It has been 4 days since i made the claim and still have not received a single email with my case number or shipping label. I was charged the 49$ so i know it definitely went through.

djiuser_F7ZwyLj4RHa4 Posted at 10-21 04:29
I recently tried to use DJI care express for my mini 2. It has been 4 days since i made the claim and still have not received a single email with my case number or shipping label. I was charged the 49$ so i know it definitely went through.

Hi there, I've managed to get your case number via your forum account. The shipping label had been sent to your email, could you please check your email box and the junk folder again to see if you have received it or not? At the same time, I have sent you a PM about your case number. Looking forward to hearing from you, thanks.

Hi I didnt receive the shipping label aswell and I checked my mail multiple times. Can you try and send it again please?
My case number is CAS-7548153-C3H7Y7

djiuser_UWOluARqdnf0 Posted at 11-18 02:49
Hi I didnt receive the shipping label aswell and I checked my mail multiple times. Can you try and send it again please?
My case number is CAS-7548153-C3H7Y7

Hi there, I've checked your case, the shipping label had been sent to your email on 11/02/2021, you may check your email box and junk folder to see if you had received it. At the same time, I'll ask our team to send it to you again. Thanks.

DJI Natalia Posted at 11-18 22:09
Hi there, I've checked your case, the shipping label had been sent to your email on 11/02/2021, you may check your email box and junk folder to see if you had received it. At the same time, I'll ask our team to send it to you again. Thanks.

Got it Thanks!

djiuser_UWOluARqdnf0 Posted at 11-19 00:56
Got it Thanks!

You're most welcome.

I also have not received my return shipping label. My case number: CAS-7838936-G5S5T0, Serial number: 3PYCHBM00A1849

djiuser_HRM4qw8EFc5c Posted at 12-18 15:10
I also have not received my return shipping label. My case number: CAS-7838936-G5S5T0, Serial number: 3PYCHBM00A1849

Hi there, sorry for the inconvenience. The shipping label has been sent to your email, you may check your email box and the junk folder to see if you have received it or not. If not, we'll help to send it again to your email. Thanks.