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Phantom 4 Pro Gimbal Issue
1819 13 2019-9-25
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Droner660
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Flight distance : 128976 ft
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I just purchased a "new" P4P.  I was told by the seller that it had never been flown.  I am running the latest firmware and DJIGo4 app.  During initialization the camera will move the full range up and back & down and back.  Once it centers the gimbal will occassionally hum and move slighty. Also if I lean it left and right it will hum a little.  I have calibrated everything and refreshed the firmware using Assistant 2.  Any ideas?  I read that maybe I should install the previous version of firmware.

Thanks for any help or advice.

Droner66
2019-9-25
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DJI Gamora
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Hi, thank you for reaching out and we're sorry for the inconvenience caused. Can you please provide us a sample video showing the problem for us to further isolate the issue? Please keep us posted. Thank you for your kind and understanding.
2019-9-25
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Droner660
lvl.3
Flight distance : 128976 ft
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DJI Gamora Posted at 9-25 09:57
Hi, thank you for reaching out and we're sorry for the inconvenience caused. Can you please provide us a sample video showing the problem for us to further isolate the issue? Please keep us posted. Thank you for your kind and understanding.

Do you want me to share via Dropbox link or post here?

Thank you for your help.
2019-9-25
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DJI Gamora
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Droner660 Posted at 9-25 10:34
Do you want me to share via Dropbox link or post here?

Thank you for your help.

Yes, you can use a dropbox link and post it here for us to review it. Thank you!
2019-9-25
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Droner660
lvl.3
Flight distance : 128976 ft
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https://www.dropbox.com/sh/y559k8de3qq645g/AABMt5oC2tVqR3FbKSNIRXaja?dl=0
2019-9-25
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Droner660
lvl.3
Flight distance : 128976 ft
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Won't let me post the video here.  The link is above.

Thank you.
2019-9-26
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noori morgan
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thank you very much all
2019-9-27
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Droner660
lvl.3
Flight distance : 128976 ft
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Any suggestions Gamora?
2019-9-28
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Droner660
lvl.3
Flight distance : 128976 ft
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Well I guess there is no help coming.  I'll try installing the previous firmware.  If that doesn't work I guess I will send it off for repair.
2019-9-30
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DJI Susan
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Droner660 Posted at 9-30 14:37
Well I guess there is no help coming.  I'll try installing the previous firmware.  If that doesn't work I guess I will send it off for repair.

Hi Droner66, sorry for the late response. Just to verify, what's the current aircraft firmware? You may update to the latest version and see whether the issue remains.

BTW, please kindly click the reply button if you need one's attention so that he/she can get a reminder and handle it timely, thanks so much!
2019-10-2
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Droner660
lvl.3
Flight distance : 128976 ft
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DJI Susan Posted at 10-2 00:44
Hi Droner66, sorry for the late response. Just to verify, what's the current aircraft firmware? You may update to the latest version and see whether the issue remains.

BTW, please kindly click the reply button if you need one's attention so that he/she can get a reminder and handle it timely, thanks so much!

I have version 01.05.0600.
2019-10-4
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DJI Susan
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Droner660 Posted at 10-4 13:57
I have version 01.05.0600.

Thanks for the clarification. I'm afraid that you may have to start a case and send the unit in for diagnosis: https://www.dji.com/service/repair The designated team will take care once they received the package.
2019-10-4
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Droner660
lvl.3
Flight distance : 128976 ft
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DJI Susan Posted at 10-4 20:28
Thanks for the clarification. I'm afraid that you may have to start a case and send the unit in for diagnosis: https://www.dji.com/service/repair The designated team will take care once they received the package.

Ok.  Thank you Susan.
2019-10-5
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DJI Susan
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Droner660 Posted at 10-5 07:08
Ok.  Thank you Susan.

You're welcome. If there is anything else we can help, feel free to contact us.
2019-10-5
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