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Inspire 2 X7 camera error with V.01.02.0400
2945 10 2019-9-26
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fansff41b449
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Hello everybody!
I bought Inspire 2 with Zenmuse X7 camera, Crystalsky and Cendence controller. Drone was activated few days later and hasn’t fly. Image on monitor from X7 camera was good , but after updating firmware on last version (V.01.02.0400) I had critical errors (photo included) and no image from camera X7 on motior. I updated drone with my PC with cable from DJI Assist 2. But update was not correct I think . And I can’t downgrade firmware ... what should I do ? I can’t send drone and camera to China , it’s a time !

P.s: x7 camera working with other Inspires 2 ( with latest firmwares) but not in mine... problem in my Inspire 2 updating I think...

Neeeed help ((
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2019-9-26
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DJI Mindy
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Flight distance : 7 ft
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Hi there, we apologize for the troubles, please power off the aircraft and remount the gimbal and camera, then power on and refresh the latest firmware again.
If the issue persists, power off the drone, wipe the gimbal port and contact pins with anhydrous ethanol, then mount the gimbal and camera again, and restart the drone to see if it helps.
2019-9-26
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fansff41b449
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DJI Mindy Posted at 9-26 03:51
Hi there, we apologize for the troubles, please power off the aircraft and remount the gimbal and camera, then power on and refresh the latest firmware again.
If the issue persists, power off the drone, wipe the gimbal port and contact pins with anhydrous ethanol, then mount the gimbal and camera again, and restart the drone to see if it helps.

Okay, I’ll try this method and after that I write here. Thank you .
2019-9-26
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fansff41b449
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DJI Mindy Posted at 9-26 03:51
Hi there, we apologize for the troubles, please power off the aircraft and remount the gimbal and camera, then power on and refresh the latest firmware again.
If the issue persists, power off the drone, wipe the gimbal port and contact pins with anhydrous ethanol, then mount the gimbal and camera again, and restart the drone to see if it helps.

This methods  don’t work , I try have you got other methods to help me ? I think this is system error of the drone or firmware ... can you help with it distancing? Thank you
2019-9-26
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DJI Mindy
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fansff41b449 Posted at 9-26 04:18
This methods  don’t work , I try  have you got other methods to help me ? I think this is system error of the drone or firmware ... can you help with it distancing? Thank you

No problem, please keep us updated if the error persists.
2019-9-26
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fansff41b449
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DJI Mindy Posted at 9-26 05:04
No problem, please keep us updated if the error persists.

Error persist , refresh firmware update didn’t solve problem , errors repeat .   and I haven’t old firmwares in my DJI assistant 2 . I have only 01.02.0400 firmware. What should I do ?
2019-9-26
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DJI Mindy
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fansff41b449 Posted at 9-26 05:21
Error persist , refresh firmware update didn’t solve problem , errors repeat .   and I haven’t old firmwares in my DJI assistant 2 . I have only 01.02.0400 firmware. What should I do ?

Any chance to try another camera on your aircraft since you mentioned X7 is working with other aircraft?
2019-9-27
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fansff41b449
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DJI Mindy Posted at 9-27 02:53
Any chance to try another camera on your aircraft since you mentioned X7 is working with other aircraft?

Hello. My situation. I updated my Inspire 2 with X7 camera from DJI assistant 2 on my PC Before this updating X7 camera works.

I try to use X5s camera on my drone , it works good and x4s too, but my x7 camera don’t work in my drone

I try to use my x7 camera on other Inspires 2 and my X7 camera works good without problem.

I think this is a failure during the firmware update, the camera did not updated correctly.  I can’t install the previous firmware and resetting the settings does not help refresh update too.

I’m waiting answer and believe that you can help me. Thank you so much!
2019-9-27
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fansff41b449
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DJI Mindy Posted at 9-27 02:53
Any chance to try another camera on your aircraft since you mentioned X7 is working with other aircraft?

This is my actions. I try update from PC, MAC and my iPhone, try refresh firmware, try reset all settings. No results. Camera sensor error and encoder error. No image. Gimbal are working. And camera working in other Inspires 2 . On my Inspire 2 working other cameras , but not MINE what’s the problem ?
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2019-9-27
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DJI Mindy
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fansff41b449 Posted at 9-27 07:54
This is my actions. I try update from PC, MAC and my iPhone, try refresh firmware, try reset all settings. No results. Camera sensor error and encoder error. No image. Gimbal are working. And camera working in other Inspires 2 . On my Inspire 2 working other cameras , but not MINE  what’s the problem ?

In this situation, it is recommended to send in both the aircraft and gimbal for the diagnosis, our repair center will help to figure out what happened.
2019-9-29
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fansff41b449
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DJI Mindy Posted at 9-29 04:58
In this situation, it is recommended to send in both the aircraft and gimbal for the diagnosis, our repair center will help to figure out what happened.

Hi, problem are not resolved. I can’t ship drone and camera to other services! That’s impossible! Custom and other risks! I have my local service, but they can’t help me!
Have you got opportunity that your main technician specialist help me distance?! Thank you!
2019-10-3
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