Mavic 2 Pro Not Showing Up in Forum Profile/Assets
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929 17 2019-9-27
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jacques_eloff
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  1#
Hi, can anyone tell me why my Mavic 2 Pro does not show up in my assets (under my profile photo)? It has been registered and I have owned it for a few months now.

Serial number is as follows:
163DG2T
001VPYQ

Thanks,
Jacques
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2019-9-27
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hallmark007
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  2#
Did you register under same email address, if you did try contacting moderator I’ve seen them sort for others .
2019-9-27
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jacques_eloff
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  3#
hallmark007 Posted at 9-27 02:52
Did you register under same email address, if you did try contacting moderator I’ve seen them sort for others .

Yes I did, same account.
2019-9-27
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Archangel3356
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  4#
Registered my Mavic 2 yesterday and it’s showing up now. I’d check with a moderator as suggested, they’ll get you squared away.
2019-9-27
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DJI Stephen
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  5#
Hello and good day Jacques. I am sorry for the inconvenience and thank you for reaching out. Are you able to PM me the email address that you have used for us to be able to help you further with the icon of your DJI Mavic 2 Pro on your account. Thank you.
2019-9-27
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S.J
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  6#
DJI Stephen Posted at 9-27 08:09
Hello and good day Jacques. I am sorry for the inconvenience and thank you for reaching out. Are you able to PM me the email address that you have used for us to be able to help you further with the icon of your DJI Mavic 2 Pro on your account. Thank you.

I also have a similar issue where i am using a mavic 2 pro and i am unable to sync flights due to non registration . I am already registered with my previous dji spark. Can you register my email id to mavic 2 pro
2019-9-27
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DJI Stephen
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  7#
S.J Posted at 9-27 09:39
I also have a similar issue where i am using a mavic 2 pro and i am unable to sync flights due to non registration . I am already registered with my previous dji spark. Can you register my email id to mavic 2 pro

Hello and good day S.J. Thank you for reaching out and I am sorry for the trouble. Are you able to PM me the serial number of your DJI Mavic 2 Pro and the email address you have used to activate the said drone for me to be able to assist you with regards to this matter. Thank you.
2019-9-27
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jacques_eloff
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  8#
DJI Stephen Posted at 9-27 08:09
Hello and good day Jacques. I am sorry for the inconvenience and thank you for reaching out. Are you able to PM me the email address that you have used for us to be able to help you further with the icon of your DJI Mavic 2 Pro on your account. Thank you.

Hello @DJI Stephen, thanks for looking into this for me.

My email address is: jacques.eloff@gmail.com
2019-9-27
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A J
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  9#
Did you buy it brand new or second hand?
2019-9-28
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jacques_eloff
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  10#
A J Posted at 9-28 04:19
Did you buy it brand new or second hand?

Brand new.
2019-9-28
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A J
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  11#
jacques_eloff Posted at 9-28 04:37
Brand new.

In that case they should definitely show - I see the mods have it in hand
2019-9-28
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DJI Stephen
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  12#
jacques_eloff Posted at 9-27 23:16
Hello @DJI Stephen, thanks for looking into this for me.

My email address is:

You are very much welcome jacques_eloff. I have sent you a PM. Please check the said message if you have time and I am glad to assist you.
2019-9-28
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S.J
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  13#
DJI Stephen Posted at 9-27 10:18
Hello and good day S.J. Thank you for reaching out and I am sorry for the trouble. Are you able to PM me the serial number of your DJI Mavic 2 Pro and the email address you have used to activate the said drone for me to be able to assist you with regards to this matter. Thank you.

Can you please PM me as I am not able to PM you
2019-9-28
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DJI Stephen
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  14#
S.J Posted at 9-28 15:44
Can you please PM me as I am not able to PM you

Good day S.J. I have sent you a PM. Please check it if you have time. Thank you.
2019-9-29
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S.J
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  15#
how do you see the PM message ...i dont see anywhere for a PM post
2019-9-29
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jacques_eloff
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  16#
DJI Stephen Posted at 9-28 09:51
You are very much welcome jacques_eloff. I have sent you a PM. Please check the said message if you have time and I am glad to assist you.

Hi DJI Stephen, I still don't see my Mavic 2 Pro on my account. Is there any update?

Serial number is:
163DG2T
001VPYQ

Thanks,
Jacques
2019-10-11
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jacques_eloff
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  17#
DJI Stephen Posted at 9-27 08:09
Hello and good day Jacques. I am sorry for the inconvenience and thank you for reaching out. Are you able to PM me the email address that you have used for us to be able to help you further with the icon of your DJI Mavic 2 Pro on your account. Thank you.

Hi DJI Stephen, I still cannot see my Mavic 2 Pro in my assets. I did PM you my details but not heard back. Can you look into this please? I bought the aircraft new, registered it with my account jacques.eloff@gmail.com

Thanks
2019-10-31
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jacques_eloff
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  18#
DJI Stephen Posted at 2019-9-28 09:51
You are very much welcome jacques_eloff. I have sent you a PM. Please check the said message if you have time and I am glad to assist you.

Hi DJI Stephen, I am still awaiting for this to be resolved. Can you please look into it for me? Thanks.
2020-1-9
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