hey Dji,

There is a shipping delay for my order. Order number [color=rgba(0, 0, 0, 0.85)]0014981917043. According to the Order Details there is a Clearance delay - import. On FedEx's site it says "Manufacturer name and address or manufacturer identification code (MID) for each commodity required.Recommended action:
Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID).
" as I've been wating for my order since september.


Thank you.

Sounds like DJI needs to upload some documents.. Hope it solves soon!

I'm in a similar situation.  Sent DJI an email.  Hope it resolves soon.

Also in the same boat with my order that was supposed to arrive tomorrow. Contacted support and still no answer.

Hi all, sorry for the inconvenience caused. We're checking the exact status with the logistics team and will keep you updated.

Update: Hello all, just got an update that the package has been released, please kindly check the tracking status on FedEx website, thanks!  

djiuser_B8pXcQbgIyLb Posted at 10-1 16:50
Also in the same boat with my order that was supposed to arrive tomorrow. Contacted support and still no answer.

Hi there, the tracking status has been updated, you may receive the package soon.

DJI Susan Posted at 10-1 17:41
Hi all, sorry for the inconvenience caused. We're checking the exact status with the logistics team and will keep you updated.

I am also in the same situation.  Says Clearance Delay Import in Alaska.  Help.  Order number 0018402496525

DJI Susan Posted at 10-1 17:41
Hi all, sorry for the inconvenience caused. We're checking the exact status with the logistics team and will keep you updated.

I am also in the same situation.  Says Clearance Delay Import in Alaska.  Help.  Order number 0018402496525

DJI Susan Posted at 10-1 17:41
Hi all, sorry for the inconvenience caused. We're checking the exact status with the logistics team and will keep you updated.

I am also in the same situation.  Says Clearance Delay Import in Alaska.  Help.  Order number 0018402496525

Ottomanz16 Posted at 11-14 05:26
I am also in the same situation.  Says Clearance Delay Import in Alaska.  Help.  Order number 0018402496525

Hi Ottomanz16, sorry for the late response, your shipment has been updated, we hope you will receive it soon. If there is anything else we can help you, please keep us updated in your own thread here: https://forum.dji.com/thread-202014-1-1.html

DJI Susan Posted at 2019-10-1 17:41
Hi all, sorry for the inconvenience caused. We're checking the exact status with the logistics team and will keep you updated.

Hi DJI, I have the same problem with Import Manufacturer name and address or manufacturer identification code(code) for each commodity required. MEMPHIS TN. Could you please give me a hand? My order is: 813761711238 Thank you so much!

Storm_Bob Posted at 3-15 20:42
Hi DJI, I have the same problem with Import Manufacturer name and address or manufacturer identification code(code) for each commodity required. MEMPHIS TN. Could you please give me a hand? My order is: 813761711238 Thank you so much!

Hi Storm_Bob, sorry for the inconvenience caused, we couldn't find this order in our system, could you please double check and post the correct one?

DJI Mindy Posted at 3-15 23:03
Hi Storm_Bob, sorry for the inconvenience caused, we couldn't find this order in our system, could you please double check and post the correct one?

Thank you for checking my order, but, still, I copied the order directly which cannot be wrong. It should be 813761711238.

Storm_Bob Posted at 3-16 14:19
Thank you for checking my order, but, still, I copied the order directly which cannot be wrong. It should be 813761711238.

Unfortunately, we still cannot find it. Did you place the order in our online store? If yes, may we also have your email account that you used to place the order?

Hi,

My Mavic Air 2 is stuck in Memphis, TN. FexEx says "Manufacturer name and address or manufacturer identification code (MID) for each commodity required."
My order number is 0017155828097.

Thanks!

fans86499091 Posted at 7-15 13:20
Hi,

My Mavic Air 2 is stuck in Memphis, TN. FexEx says "Manufacturer name and address or manufacturer identification code (MID) for each commodity required."

Hi there, sorry for the shipment delay, our team is coordinating with the customs to handle it urgently, it shall be updated soon. Please wait for the update on the FedEx website, we will also keep an eye on it, thank you.

Hello, my Mavic Air 2 and DJI Osmo 3 mobile are stuck in Memphis, TN. I have received this message from FedEX: “Manufacturer name and address or manufacturer identification code (MID) for each commodity required."

How can I deal with this? I already called FedEX.

Order Number: 0015182593960

Thank you!

DJI Mindy Posted at 7-15 23:34
Hi there, sorry for the shipment delay, our team is coordinating with the customs to handle it urgently, it shall be updated soon. Please wait for the update on the FedEx website, we will also keep an eye on it, thank you.

Hello, my Mavic Air 2 and DJI Osmo 3 mobile are stuck in Memphis, TN. I have received this message from FedEX: “Manufacturer name and address or manufacturer identification code (MID) for each commodity required."

How can I deal with this? I already called FedEX.

Order Number: 0015182593960

Thank you!

fanseb23a2fe Posted at 7-27 21:44
Hello, my Mavic Air 2 and DJI Osmo 3 mobile are stuck in Memphis, TN. I have received this message from FedEX: “Manufacturer name and address or manufacturer identification code (MID) for each commodity required."

How can I deal with this? I already called FedEX.

Hi, sorry for any inconvenience caused, I have forwarded your case to the proper team and they will help to take care of it, please wait for the shipping update. Thank you.

My mini is held up in Memphis.

Order #0016529089902

Thanks

Lv0tEyjBmlSH Posted at 7-28 06:48
My mini is held up in Memphis.

Order #0016529089902

Hi there, the shipping info has been updated, international shipment release, the drone will be delivered soon.

I am also on the same situation.  My package is stuck at customs  in Memphis TN pending a manufacturing ID Code MID. My order number is 0011809062095 and fed ex tracking is 1901215855792 please help.

djiuser_2PrRbpTGISuB Posted at 11-9 05:22
I am also on the same situation.  My package is stuck at customs  in Memphis TN pending a manufacturing ID Code MID. My order number is 0011809062095 and fed ex tracking is 1901215855792 please help.

Hi there, sorry for the inconvenience caused. Your order has been forwarded to our logistics team for a check, if there is any update, we'll let you know.

Clearance delay Manufacturer name and address or manufacturer identification code

OHISAMA Posted at 3-8 14:22
Clearance delay Manufacturer name and address or manufacturer identification code

Hi there, may I know the specific issue that you encountered?

DJI Natalia Posted at 3-9 01:48
Hi there, may I know the specific issue that you encountered?

hi Dji,

Im also having a shipping delay for my order. When I look for the tracking of my order it says there is a Clearance delay - import. On FedEx's site it says "Manufacturer name and address or manufacturer identification code (MID) for each commodity required.Recommended action:
Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID). My order number is 538051620382

djiuser_7vZvdOZvOUVI Posted at 10-16 18:47
hi Dji,

Im also having a shipping delay for my order. When I look for the tracking of my order it says there is a Clearance delay - import. On FedEx's site it says "Manufacturer name and address or manufacturer identification code (MID) for each commodity required.Recommended action:

Hi there, sorry for the inconvenience caused. I have sent you a PM, could you please check it and confirm the order number again? Thanks and looking forward to hearing from you.