djiuser_FVTbycAkyDRY
lvl.3
Flight distance : 146808 ft
Offline
|
DJI Susan Posted at 10-2 18:05
Hi there, sorry to read the accident. I managed to get your case number via the forum information. Upon checking the data analysis result, there was a speed of 3.6 m/s before the aircraft took off, which indicated that the aircraft launched from a moving object, you can check this in the flight records as the horizontal speed is 3.6m/s when started the motor by CSC.
As you mentioned, the drone was taking off from a boat, which requires high flying skills in considering the interference and moving platform. Also, the vision positioning system may not work well when flying over moving surfaces and objects. You may find it in the safety guidelines: https://dl.djicdn.com/downloads/mavic/20170809/Mavic+Pro+Disclaimer+and+Safety+Guidelines-EN.pdf
In this kind of situation, we're sorry that we cannot offer you a warranty service. Hope for your understanding.[Image]
hi, thank you for the answer. yes i take off from a boat that has the area for the small helicopter, so there aren’t obstacle to avoid. the boat was almost stopped (3 km/h was manhole). the mavic doesn’t fall because of a crash, it falls when it was above the sea. |
|