JohnK48
lvl.4
Flight distance : 311020 ft
United States
Offline
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DJI Gamora Posted at 11-24 16:02
Hi, thank you for reaching out and we're sorry for the trouble. I will highly recommend you to contact our support team at https://www.dji.com/support for you to send your drone into our repair facility for further evaluation. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Thank you for your understanding and support!
Thank you very much. I have some very good news. The rep at the local DJI store suggested getting my software and firmware fully current and then try it again and get as much diagnostic information as possible. Well, I was surprised that the drone flies fine. The one motor seems to have some resistance, possibly some dirt, but the drone flies well, so I see no need to send it in. I have two Sparks that are great and the Mini, which is also great, and a Flamewheel. All fabulous products. |
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