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Activation Failed, Inspire 1
547 8 10-4 00:50
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KopterShop
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Is it still possible to activate inspire 1?
We are trying few days to activate, but nothing. All we getting is Activation Failed, and thats it.
First of all, we was thinking there is a network problem.

Here is a serial, in case someone can check history of this craft.

SN: W13DCK11050996

Advices are welcome.

Regards,
Koptershop
10-4 00:50
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DJI Gamora
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Hi, thank you for bringing this query for us and we're sorry for the inconvenience caused. Can you please clarify if you receive some error message when activating the aircraft? Also, can you please provide us a screenshot showing the error for us to further isolate the problem? Please keep us posted. Thank you!
10-4 08:24
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KopterShop
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DJI Gamora Posted at 10-4 08:24
Hi, thank you for bringing this query for us and we're sorry for the inconvenience caused. Can you please clarify if you receive some error message when activating the aircraft? Also, can you please provide us a screenshot showing the error for us to further isolate the problem? Please keep us posted. Thank you!

Thank you for fast response.

There is no specific error number, only "Activation failed" note.




Thank you in advance,
Koptershop
10-7 02:20
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Ben Mason
Second Officer
Flight distance : 610614 ft
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Have you updated the firmware to the latest, or refreshed the firmware if it's already the latest, sometimes that helps. Also what device are you using, not everything is compatible with the DJI GO app.
10-7 04:25
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KopterShop
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Ben Mason Posted at 10-7 04:25
Have you updated the firmware to the latest, or refreshed the firmware if it's already the latest, sometimes that helps. Also what device are you using, not everything is compatible with the DJI GO app.

We tried multiple devices.
From androids to ios. IPad Mini 4, Iphon 6 7 8.
With hooked up to wifi and right on the internet.
Is there a possibility that the aircraft was stolen and someone blocked the activation
Just to mention. We have been dealing with drones for a long time and have sold over 1000 pieces so far. In our account prodaja@rcsrbija.rs we have as many registered devices. This is our first case of this nature.
10-7 06:46
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KopterShop
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And that we are not able to do an update with the vision of not seeing the camera
10-7 06:48
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Ben Mason
Second Officer
Flight distance : 610614 ft
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KopterShop Posted at 10-7 06:48
And that we are not able to do an update with the vision of not seeing the camera

Oh, i thought you could update without seeing the camera or using the controller ?

EDIT : See page 62 of the manual - https://dl.djicdn.com/downloads/INSPIRE+1+series/20171221/INSPIRE_1_V2.0_User_Manual_EN.pdf Accidently posted the Inspire 1 Pro Manual the first time
10-7 07:14
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Ben Mason
Second Officer
Flight distance : 610614 ft
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KopterShop Posted at 10-7 06:46
We tried multiple devices.
From androids to ios. IPad Mini 4, Iphon 6 7 8.
With hooked up to wifi and right on the internet.

No if a device is stolen and locked it generally gives you a specific error code. I've seen many different activation errors, yours looks like a DJI server error and an extremely weird one, but there is an off chance that it's a firmware issue on your end and you need to be updated before you activate.
10-7 07:52
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DJI Gamora
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KopterShop Posted at 10-7 02:20
Thank you for fast response.

There is no specific error number, only "Activation failed" note.

Hi, thank you for the additional information. I will be sending you a PM kindly please check your inbox. Thank you!
10-8 14:09
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