Both Front sensor Down
1220 2 2019-10-9
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JVlrDevil
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Hi All

Im a new user of DJI Drone recently i brought a Mavic 2 Zoom version
I have Crashed it on the second day and im not sure why it doesnt detect the wall beside the drone
is there anyone from the support is able to help ? i still can fly the drone but obstacle sensor Icon is now Full red and i have the error message of forward left vision sensor error and forward right sensor error. Please Contact DJI Support For Repair

Thank you  !
2019-10-9
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi JVlrDevil, we are sorry for the crash accident, it is recommended to send in for the diagnosis, please contact our support team www.dji.com/support in working hours to start a ticket for the data analysis. Our team will help figure out what happened and provide the proper resolution.
2019-10-9
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SupCarlos
Second Officer
Flight distance : 1454193 ft
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Sorry to hear that. I also have crash experience.

Their sensors aren't meant to fully take over flight control, and ensure flight safety, they're more for backup and we cannot solely rely on them. Hope you purchased some sort of insurance!
2019-10-9
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